There is nothing better than being the recipient of excellent customer service, especially when you have a major problem that needs to be resolved. Humidity levels in our finished basement continued to creep up and portable Honeywell dehumidifiers were just simply not up for the task. I contacted 5 different companies, including AirTron, Williams Comfort Air, Chapman Heating and Cooling, One Hour Heating and Cooling, and Appel Heating and Air Conditioning. When I met with each, I told all five that I wanted to accomplish three things: 1) discuss my humidity problem in detail, 2) learn about the strategy they would deploy to solve the issue, and 3) briefly discuss pricing. When I called Appel, I immediately knew I was in good hands. The gentleman who answered listened, cared, and worked the schedule to have owner, Scott Appel, visit our home later that day. Scott was great and took a lot of time to learn about my problem, walk the basement, and design a long term solution to fix the problem. The installation crew of Fernando and Isaac are two of the best in the business and completed the install in a timely manner. They communicated perfectly, took extra measures to not damage any of our new home (see photo of protective covering they placed around our home to protect the new carpet), and did a perfect job installing our new Apriaire E100 Dehumidifier. We could not be happier and highly recommend Scott, Fernando, Isaac, and their entire team should anyone be in need of heating or air conditioning needs. Scott runs a tight ship and demands attention to detail and perfection from his team. He even personally inspected the work to be sure it met the highest of standards. Special thank you to Appel Heating and Air Conditioning for a job extremely well done. You have a customer for life and we will forever be grateful.
Top Rated Local® Business in Indiana (#1 in 2021)
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