The first thing I noticed (and liked) about Arbormax was the line on their website: "Four Generations of Hugging and Caring for Trees". These folks aren't just "tree cutters". Their list of certifications and training was as impressive as their equipment inventory. They know about trees, not just how to cut one down. In fact, in my first experience with them, the estimator said they'd do the job, but that it didn't look like I really needed the tree(s) removed. Imagine a business with that kind of honesty.
So, when I did need help this month...a huge pine gave in to high winds, taking out two sections of two different neighbors' fences...I didn't bother calling anyone else. With the storm's widespread damage, I was surprised to get right through - to a human, not a recording. While their crews were concentrating first on calls where homes were damaged, an appointment was set for just after Christmas weekend.
My next surprise - the fellow who came out was the company's owner. With his knowledge about insurance companies (ick), and family budgets, he was still able to offer a price far lower than I expected. We agreed on a hand-shake (no forms to fill out or approval to wait for), and within half an hour, saws were buzzing, trunk sections were removed, branches were picked up and cleared.
Today, one of the neighbors phoned to thank me for the way things were handled, and said she'd asked the Arbormax crew for a business card so she could schedule some projects of her own! Obviously, I can't say enough good things about Tim and his "arborists". But I'll stop here and make room for the next satisfied customer.