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Audiology Innovations

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95.00  Rating Score
4:53PM - 4:53PM ▾

Of 233 ratings posted on 2 verified review sites, Audiology Innovations has an average rating of 4.90 stars. This earns a Rating Score™ of 95.00.

Audiology Innovations is a Top Rated Local® Hearing Clinic with two offices located in Calgary. Our services include everything from complete hearing evaluations and hearing aid consultations to custom earplugs and funding assistance. Our staff is passionate about changing people's lives, and we're proud to be a leading provider of hearing tests and assistive listening devices throughout Canada. For more educational resources or to schedule an appointment, contact us today.

Serving: Calgary, AB


4.90 avg / 233 ratings on 2 verified review sites

94 ratings & reviews posted directly on Top Rated Local®

Quality
5.0
Value
4.9
Timeliness
4.9
Experience
5.0
Satisfaction
4.9
OVERALL
4.9
Showing 51-60 of 94 items.

1 review

Dr. Scarff and her office team were incredibly friendly and helpful! Dr. Scarff was very helpful with solving an ear plug dilemma I was having, taking into account what I would and wouldn’t get out of them. I was very impressed with her service when she didn’t try to convince me to buy into something I didn’t need, and at the same time gave me some tools And instruction for ear care. I would absolutely use her service again for myself and my family!

Reply from business

Dear Adele, Thanks for taking time out of your day to share your experience about our office team. I'm glad you feel you received some helpful tools from me to improve your ear situation and feel that we offered you a trustworthy opinion. I'm grateful for my entire team and glad you also experienced their positive and friendly care. Regards, Dr. Scarff and the team at Audiology Innovations.

1 review

I continue to be impressed by the professional and personal attitude of the staff and especially by Dr. Scarff. She explained in detail what she was planning to do and gave helpful suggestions on how to get the best performance from my hearing aids.

Reply from business

Dear Nick, Thank you for taking the time to share your experience about our clinic. We are grateful to have the opportunity to work with you and I think that comes across in our positive and eager attitude to always try to improve things for you and our patients just a little bit more... We continue to be here to offer you leading edge hearing care in future. Regards, Dr. Scarff and the team.

1 review

Verified
great follow up appointment

Reply from business

Hi Doug, Thank you for sharing your experience about our follow up care. As you know, getting hearing aids is the first step in an ongoing process of committing to take care of your hearing. We put an emphasis on keeping you up to date with your hearing evaluation appointments to make the most out of your hearing aids, as this is also a good opportunity to continue to share our advice and experties about the hearing system and communication and ear care tips with you. Please continue to come to us for concerns and care. Dr. Scarff and the team.

1 review

Verified
Dr. Scarff was very knowledgeable on the subject of hearing loss. She used language that was easily understood by the group. Her description of the science behind hearing loss, together with the impact it may have on an individual's life was very enlightening. I personally have a lot of issues hearing when I am in a room with poor acoustics, with large groups, etc. Dr. Scarff's presentation convinced me that it's time to have my hearing evaluated. Thank you for an excellent presentation!!

Reply from business

Dear Margaret, Thank you for taking the time to share your experience as an attendee for my Hearing Matters for an Aging Population Presentation for the AHS & Alberta Seniors Housing Gray Matters conference. I enjoyed sharing up to date research and information about hearing health and am so glad it motivated you to take action. I am confidant that my recommendation for a clinic in Edmonton will serve you well. Best of luck with your hearing journey! Dr. Scarff

1 review

Verified
After attending one of Dr. Scarff's most informative educational sessions, I knew that making an appointment at Audiology Innovations was where I wanted and needed to go to address my hearing loss ...a deficit I was trying to ignore for some time. Dr. Scarff's obvious level of competency and all round professionalism combined with her genuine empathy and ease to talk to, confirmed my decision. She not only heard me, she listened to my concerns! I needed several adjustments plus I lost my aids within 6 months (totally upsetting) but she and her staff, Eleese and Rebecca, looked after me immediately. This team never seemed rushed. They took their time and patiently explained all the intricacies of my new hearing gear to me. I believe that hearing is a most important sense and going to one of the best in Calgary is just good common sense. Thank you team...the chirping birds sounded great this morning...:)

Reply from business

Dear Evie, I am truly grateful that you took the time to write such a thoughtful review for my team and I. I feel humbled by your words. Thank you! Thank you also for attending our educational lectures. It was so nice to see you (a lovely familiar face in the crowd) at the most recent one. As you know, I love to collaborate with the community at large to share informative and accurate details about hearing health. I want you to know that I will share your comments with the team at our clinics so they are aware that their best efforts are appreciated. Please be in touch whenever you need our assistance or support as we will always try to do what is best for you! Regards and thanks again, Dr. Scarff and the team at Audiology Innovations.

1 review

Verified
When you can’t hear, your priorities shift. It’s good to have a place to go that is courteous and quick to address you needs with qualified and pleasant service.

Reply from business

Hello Jamie. Thank you for taking the time to write about your experience with your hearing and with our team at Audiology Innovations. I'm so glad that you feel we are there for you when you need us and that your experience with us has always been pleasant. Please continue to access our services when you need us as our goal is to provide you with exceptional hearing care for life. Regards, Dr. Scarff and the team

1 review

Verified
I had a great experience.

Reply from business

Thanks Jenny for taking the time to rate us. I enjoyed meeting you and teaching you about hearing protection and hearing wellness. Best regards, Dr. Scarff and the team at Audiology Innovations.

1 review

Verified
Very thorough explanation regarding use of devices and attention to patient satisfaction. Very thorough in assessment and treatment for our special needs daughter.

Reply from business

Thank you Richard for coming to us for hearing care for your family. We really enjoy working with you and your daughter. Please continue to keep us up to date of any concerns as we know how important hearing is to her daily activities. Regards, Dr. Scarff and team

1 review

Verified
Audiology Innovations provides very high quality, professional service. Dr. Scarff put me through a very thorough hearing exam and then spent a significant amount of time discussing the results of my audiogram and answering all my questions. Her high level of expertise and ability to communicate complex hearing issues in easy to understand terms, was extremely helpful to me and very much appreciated. She also clearly explained the different types of hearing aids that are presently available in the market place along with the costs and the advantages/disadvantages associated with each device. On top of the verbal explanations provided, Dr. Scarff also emailed me a detailed summary of the results of my audiogram as well as her follow up explanations and our discussions. I found the emailed summary to be extremely useful as it allowed me to refresh my memory of all the info that Dr. Scarff provided me during my hearing exam with her, prior to me having to make any decision in regards to the type of hearing aid that would work best for me. The follow up/support service provided by Eleese has also been excellent and I am now totally comfortable with my new hearing aid. Thank you Eleese and Dr. Scarff for the great service provided.

Reply from business

Thank you Grant for taking the time to write about your experience with our clinic. I'm glad you found our thorough verbal and written documentation helpful when making a decision about your hearing healthcare treatment options. As you know, I'm very proud of our staff and am happy that you've had an excellent supportive experience working with Eleese, our fabulous staff member. We are here to provide you with continual support, so don't hesitate to get in touch if needed. Regards, Dr. Carrie Scarff

1 review

Verified
Excellent Educator and Presenter. I have seen Dr Scarff present a few times over the last few years and each time I am always pleased. I find her to be very responsive to the audience and quite engaging. She also does an excellent job making the topic of hearing and hearing loss useful to her audience. Although the topic of hearing loss is serious she is always able to keep it light and engaging, plus she makes it easy to understand. Her sessions are always very well attended and many people usually stay behind to ask more questions and seek her guidance.

Reply from business

Thank you Jessica for your comments. I am so glad that you have been able to attend several of my presentations about hearing wellness and that you feel I make the topic interesting and useful. That is certainly my goal. I love educating people about making informed decisions about their hearing and sharing information about the importance of hearing protection, early identification and treatment of hearing loss from the research in an engaging and easy to understand manner. Regards, Dr. Scarff