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Audiology Innovations

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95.00  Rating Score
4:30PM - 4:30PM ▾

Of 233 ratings posted on 2 verified review sites, Audiology Innovations has an average rating of 4.90 stars. This earns a Rating Score™ of 95.00.

Audiology Innovations is a Top Rated Local® Hearing Clinic with two offices located in Calgary. Our services include everything from complete hearing evaluations and hearing aid consultations to custom earplugs and funding assistance. Our staff is passionate about changing people's lives, and we're proud to be a leading provider of hearing tests and assistive listening devices throughout Canada. For more educational resources or to schedule an appointment, contact us today.

Serving: Calgary, AB


4.90 avg / 233 ratings on 2 verified review sites

94 ratings & reviews posted directly on Top Rated Local®

Quality
5.0
Value
4.9
Timeliness
4.9
Experience
5.0
Satisfaction
4.9
OVERALL
4.9
Showing 71-80 of 94 items.

1 review

Verified
I was referred to this clinic by my doctor who had several of his patients highly satisfied and recommending them . When I came for my hearing test, what I discovered right away is that this clinic has the most caring and qualified professionals who are wholeheartedly committed to their work . The entire team of Dr. Carrie Scarff, Ryan, Eleese and Rebecca are extremely patient , kind and helpful throughout the process and spend the extra time to ensure that I receive clear answers to all my questions and make adjustments to my hearing aids as we progress . I had difficulty adjusting to my hearing aids and Dr Scarff was able to work with the manufacturer to upgrade to newer ones with better technology . This has made a huge difference to me. The entire experience has been pleasant and I have never felt abandoned . I will probably need to make some more adjustments down the line, but I am in good hands. It is always nice to talk to people who care about your expectations and deliver .Thank you Carrie, Ryan , and Eleese for improving the quality of my life ! Nash Rajan

Reply from business

Dear Nash, Thank you very much for taking the time to comment on our services and our tream. We are glad that you were honest with us about your experiences with the original hearing aids and that you came back to us so that we could get an improved solution for your hearing loss. I am glad that the new technology is an improvement to your hearing! Please do return to us to make adjustments in the future so we can ensure you get the most out of your hearing aids in all your listening environments. Best regards, Dr. Scarff and the team.

1 review

Verified
In January, 2015, I was referred to Audiology Innovations Ltd. by our family doctor in respect of a perceived hearing issue. The results of the subsequent hearing test defined a moderate to severe hearing impairment in the higher frequencies of of the sound spectrum in the left and right ears, respectively. In reviewing my test results and discussing the negative consequences of uncorrected hearing loss, Dr. Scarff not only demonstrated her high level of professional knowledge and expertise, she showed a refreshing level of of clarity, candor and empathy that one does not always encounter across the street in the public health system. Long story short, I needed hearing aids to correct the hearing deficit and my subsequent decision to follow Dr. Scarff's recommendations in selecting the appropriate hearing devices was a no-brainer. That was two and a bit years ago and I'm pleased to report that the hearing aids I purchased from Audio Innovations ltd. have performed as advertised and my hearing range has improved remarkably. Just ask my wife. This is not a facetious comment. Hearing loss is serious business that if left unchecked will not only degrade the sufferer's quality of life but also the quality of life of those who have to live with him/her/them. One final comment: when I walked out the door with my new state of the art hearing aids the folks at Audio Innovations Ltd. did not leave me to my own devices (no pun intended). The technical support has been excellent. Any and all care and maintenance questions, performance concerns, minor repair/replacement issues or re-supply of those teeny-tiny Cerustop filters have been promptly taken care of by Dr. Scarff's team of always pleasant, courteous and knowledgeable staff. Now, that's performance. Kudos to Audio Innovations Ltd.

Reply from business

Dear Jim, Thank you for taking the time to share your experiences with others. Our entire team is pleased that you are doing well with your hearing aids and that they are improving the quality of life for both you and your wife as well :). That is wonderful to hear! Please remember that we will continue to be here to help you with any of your hearing or hearing aid needs in future. Kindest regards, Dr. Scarff and the team.

1 review

Verified
I have been dealing with Dr. Scarff and her team for at least 8 years. They are very professional as well as helpful. When I needed new hearing aids they came up with a recommendation that suited my hearing loss (which is extreme) and followed through with setup and helpful tips. I never heard a bird whistle outside my bedroom window till I got my new hearing aids. Thank you Dr. Scarff

Reply from business

Dear Les, We have enjoyed working with you over the past 8 years. Thank you for taking the time to share your experiences with our clinic and your hearing with others. Best regards, Dr. Scarff and the team.

1 review

Verified
The reason I dropped my rating a little on the timeliness was the wait times it took to get appointments to pick up my new molds. I refer people to Dr. Scarff for a professional, knowledgeable, caring experience to help them with their hearing difficulties. She never disappoints as they have all been very satisfied.

Reply from business

Dear Jan, Thank you for your comments. We are always happy to see your friends to help them with their hearing. We also take your comments to heart and we will definitely work on improving our procedures so we can get earmolds back to our patients more quickly. Thanks again, Dr. Scarff and the team.

1 review

Verified
I was recommended to Dr. Carrie Scarff by my Mom who has been wearing hearing aids for many years and has received excellent service from her and the staff. When I took the hearing test I was quite surprised and shocked to find out that I had some hearing loss. In the beginning and in all honesty, it was a bit of a struggle for me as I thought my hearing was just fine and really did not like the idea of having to wear hearing aids. Dr. Carrie Scarff was so caring, patient, understanding, encouraging and very professional in explaining the importance of wearing hearing aids to prevent further loss of my hearing. She showed me the newest, advanced hearing aids which would be a perfect fit and together we chose the Moxi-behind-the-ear model. I am still in the early stages of adapting to my hearing aids but definitely do notice sounds that I was missing before. In fact, now I need to turn the television down because it is too loud. Other sounds are more magnified so it does take some time to adjust to them. If I am somewhere and it is too noisy, I can simply turn my hearing aids down. A big, huge thank you to Dr. Carrie Scarff and all the staff who are so pleasant, respectful and eager to assist you with your questions or concerns. Everyone is so friendly and Dr. Carrie Scarff is absolutely the most wonderful, dedicated audiologist whom I would recommend to everyone.

Reply from business

Thank you very much Judy for writing about your in depth experiences with your hearing, your hearing aids and our clinic. We really value your comments and are glad that you are gradually progressing on your journey to better hearing. You have put in hard work by always following our suggestions, even if they are somewhat challenging to adhere to at times. Keep up the good work and keep in mind that we continue to be here for you should you have issues, questions or concerns.

1 review

Verified
A very professional and thorough consultation

Reply from business

Hello Murray, It was a pleasure to meet you. We take pride in our clinic and truly enjoy sharing hearing health information with our clients. Thank you for sharing your experience at our clinic. Dr. Scarff

1 review

Verified
I was so nervous about going in and doing this. Dr. Scarff is so pleasant and made the entire process really easy on me.

Reply from business

Hello, I'm truly happy that your experience with your hearing assessment was a comfortable experience. Thank you for sharing that with others. Dr. Scarff and the team.

1 review

Verified
Getting hearing aids is not an immediate solution. It takes time to learn to hear the input from them as 'normal'. In my case it took more than a month, and I am still learning. However, It has filled a deficit in my hearing and hopefully will assist me to continue to hear longer. Like any artificial aid, it is not perfect, there are problems. The staff have been helpful and understanding in working with me. The most important thing is to wear them all the time, track the things where you have problem and bring them back to the doctors who can adjust your hearing aids. It takes time.

Reply from business

Dear Gordon, Thank you so much for taking the time to write about your experience with hearing aids. I think it will go a long way to provide realistic expectations for patients who are seeking help with their hearing. It's really great that you shared how the 'adaptation' process works in regards to getting use to listening through hearing aids and pointing out that 'it takes time'. Keep up the good work and remember that wearing the hearing aids consistently is the best way for natural adaptation to occur. Warm regards, Dr. Carrie Scarff

1 review

Verified
Friendly. Knowledgeable. Caring. Helpful. Respectful.

1 review

Verified
Overall I am so happy I finally booked my hearing test. Dr. Scarff and all her staff are so professional. Tried one type of hearing aids and there was no problem in changing them to another type which has worked wonderfully. So if there is anyone debating as to whether they should get tested I would highly recommend going to Audiology Innovations first.