Aveon Health

Truly the worst. It's so unfortunate because I love the doctors, but this place cannot for the life of them get it together. I cannot tell you how many times my husband and I have had labs done where we end up having to call them over and over weeks later to get result. Both my husband and I got into separate arguments last week with the office manager who, by the end of both calls, said he was going to go over the recorded call where we were told that the Doctor would call my husband with his lab results to explain (because nobody had any idea what the labs were testing for). The most comical part about this is that even HE hasn't called us back over a week later. I had a swab lab done by the practitioner a few months back and the only thing I heard back about it was from SonoraQuest to let me know that the collection was done wrong. I never got a call from the office to come back in or anything. Nobody cares to follow up. I'm also told that it's protocol for their office to have so many people to get back to with lab results that they quote 2 weeks for you to hear anything back from their office... when I get the email from SonoraQuest within 48 hours. This is especially infuriating when you have something urgent going on and they just shrug and say "meh." I do want to disclaim that I told the office manager that if this didn't get resolved and our last visit was not credited that I would be reviewing and claiming fraud on the account because we never got results for our visit. He said "Go ahead and claim fraud, we have documentation." Okay... well here we are. They are truly lab happy because I'm sure they have a quota to fill considering they have a SonoraQuest lab in the office, which is ridiculous because they can't even get back to patients with their results. At the beginning I recommended many family members and friends to go to them, which they did. I regret that because I've gotten complaints from all of them and almost every person has found a new provider. My question to the practice: Why would you make an already stressful and potentially scary situation worse by making people think you're there to help when all you do is add more stress and frustration? DO NOT GO HERE.