Dr. Ozment and his staff were exceptionally kind and professional. They worked with me to find the right type of contacts after the first pair didn't work out for me. I also had trouble getting the right insurance information, and yet they patiently called back and forth between my husband, me, and my insurance company to figure it all out. There has never been a wait at the office. You show up for your time, and you go right in! In addition, I've always been able to get scheduled in on short notice. I will definitely go to BA Eye Site as long as they are around Broken Arrow!