Black Rhino Custom

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78.16  Rating Score

Of 30 ratings posted on 6 verified review sites, Black Rhino Custom has an average rating of 4.03 stars. This earns a Rating Score™ of 78.16.

With more than four decades of combined industry experience, the Black Rhino team ranks among some of the most respected and sought-after professionals in Northern Colorado construction. We're proudly family-owned and operated, and strive to be your family's preferred contractor for home remodeling.

Serving: Northern Colorado

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4.03 avg / 30 ratings on 6 verified review sites

4 ratings & reviews posted directly on Top Rated Local®

Quality
3.3
Value
3.3
Timeliness
3.5
Experience
2.8
Satisfaction
3.0
OVERALL
3.2
Showing 1-4 of 4 items.

1 review

I am always very reluctant to write bad reviews, I used to be in the home services industry so I know how they can cause real damage for a business. I know some bad reviews are unreasonable. The only reason I'm writing this review is my feeling of duty as a consumer to warn others. Please save your money, energy and time and DO NOT hire Black Rhino Custom, a year and a half after Austin Draper remodeled our bathroom, our bathtub is leaking into the drywall. We called him to come and fix his work and the best he could do is stand behind his 6-month warranty and he told us to fix it ourselves. He did offer to come out and charge us to fix his mistakes. We have water leaking into the drywall from our bathtub a year and a half after he remodeled our bathroom!? Wow! Is this a normal thing to expect from a bathroom remodeling project done by a licensed general contractor? I don't think so. When he was done with the project we were unhappy about many cosmetic things that were done very poorly. He often seemed to have a contentious attitude when we brought up anything. We just wanted to get it over with so we decided to let it slide and not make a fuss, even if we were extremely unhappy with his work. He never sent us a receipt and when we asked him to send me a letter that the project was completed so I can pass it on to the mortgage company he ignored my request. I thought I could trust him, we shook hands, I guess that doesn't mean anything nowadays.

1 review

29 days after job was to be complete. Austin was still not done. Some things never started others just poor workmanship. Despite being give multiple reports that the job was not done Austin never completed the agreed upon work. We will be going to court. He has the money for work he never did.

1 review

Verified
I had a full "heart of the home", Kitchen, dining room, living room remodel. We moved walls, took walls out and completely changed the entire feeling of the space. My 1975 home now looks like it should be in a magazine. Becky, the designer with Black Rhino, completely captured my wants and personality creating a very unique "Me" space. She was so very helpful with suggestion, however did not push or take control allowing the home to be my taste and wants not hers. She softly lead me into creating exactly what I had envisioned only better. Jordan's creativity turned problem areas into show stoppers. I was able to throw out ideas and somehow they always made it happen with above expectation results. I received constant communication with all of Black Rhino's staff and the way Austin has structured his business with weekly payments made it so convenient. I knew exactly where my money was going. We were a week over schedule but with me adding an exterior wall removal with French doors and several other additions I rightfully should have been a month over due. I will never allow any other contractor to touch my home. I highly recommend the team at Black Rhino and assure you that you will be handled with professionalism and respect.

1 review

Verified
Bathroom looked amazing. They worked with us on everything and made sure it looked like what we wanted.