West Virginia’s Top Rated Local® Catering Companies Award Winner: Ridge View BBQ

Top Rated Local® is pleased to announce that Ridge View BBQ is a 2019 award winner for catering companies in West Virginia!

Make your next event one to remember with the help of experts at Ridge View BBQ in Dunbar.

Ridge View BBQ has received more than 1,000 reviews on four verified sites with an average rating of 4.73 stars, earning them an outstanding Rating Score™ of 95.34 and a 2019 Top Rated Local award for ranking among the top five catering companies in all of West Virginia!

Here’s just one of their many five-star reviews:

“I have eaten there several times, and it never disappoints me. The food is absolutely delicious. I usually get the pulled pork sandwich with fries and baked beans. The portions are so large; I always have enough left over for the next day or a midnight snack. [This is] definitely a great place to eat. Try it out if you haven’t already.” – Rebecca A.

Not Your Average Restaurant & Catering Company

Jim Smith, co-owner of Ridge View BBQ, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets Ridge View BBQ apart from the many other catering companies in West Virginia. Jim simply said:

“We do it right.”

We also wanted to know why they do what they do at Ridge View BBQ and how they work to make the world a better place. Jim shared with us that they give back by participating in community events.

Building Success by Having Standards and Providing Good Service

When we asked Jim about Ridge View BBQ’s secret to such a strong online reputation, she said:

“We actually don’t do anything special. We just maintain a good quality standard and provide good service — that’s it.”

Outside of building the kind of online reputation any business owner would envy, Ridge View BBQ has spread the word about who they are and what they do solely through word of mouth:

“We rely on word of mouth from our customers, and it’s been working great. We’ve had a minimum of 20-percent growth for the past 10 years.”

Clearly, Jim knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“Be pro-active. Be yourself online.”


Congratulations to the team at Ridge View BBQ for being a 2019 Top Rated Local award winner, and thank you so much, Jim, for taking the time to speak with us!

We highly recommend Ridge View BBQ in Dunbar. Visit their website today!

West Virginia’s Top Rated Local® Martial Arts Award Winner: Kyumei Ju Jitsu LLC

Top Rated Local® is pleased to announce that Kyumei Ju Jitsu LLC is a 2019 award winner for martial arts centers in West Virginia!

If you’re looking for the right martial arts center in Fairmont for your child, look no further than Kyumei Ju Jitsu LLC.

Kyumei Ju Jitsu LLC has received dozens of reviews with a perfect average rating of 5.00 stars, earning them a fantastic Rating Score™ of 94.00 and a 2019 Top Rated Local award for ranking among the top five martial arts centers in all of West Virginia!

Here’s just one of the many five-star reviews that got them there:

“My name is Gerald Kelly. I’ve been a student of Instructor Davis for a little over a year. When I first started classes, I thought to myself that this wouldn’t be fun or fulfilling. But I was wrong. He is an unorthodox, humbling, caring, smart and strategic person. Everything has its purpose with him. And for that, I’m very thankful and blessed to have him as an instructor, mentor and friend. If you want to learn to fight, this isn’t the place for you. If you want to develop into a better person and make others better, then you’ve found the right place.” – Gerald K.

Not Your Average Martial Arts Center

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Jason Davis, the owner of Kyumei Ju Jitsu LLC.

To kick off our conversation, we asked Jason about what it is that makes Kyumei Ju Jitsu LLC unique compared to the many other martial arts centers in West Virginia. Jason told us:

“Our system is street-effective self-defense, not a sport. A lot of people nowadays are in the business of selling the sport of martial arts and calling it self-defense. We don’t do that. We teach true, traditional self-defense.”

We also asked Jason about the Kyumei Ju Jitsu LLC mission and how they work to make the world a better place. Jason shared with us a little bit about how they give back to their community:

“We host a backpack and school supply drive every year. We’ve done it for the last seven years…”

Building Success by Following the Golden Rule

Jason credits Kyumei Ju Jitsu LLC’s strong online reputation to the fact that they follow the Golden Rule:

“I just believe in treating people like I would want to be treated if I were the customer.”

Outside of building a powerful online reputation, Kyumei Ju Jitsu LLC has grown by being there for their community:

“What we do is geared towards the street. In our community right now, we have a lot of people who are addicted to drugs and what we would call less-than-desirables. We don’t forget about those people. We accept them if they come into our door. We try to help them get clean.”

Jason went on to say:

“In addition to that, we treat everybody like family. …We’re part of the Hawaiian Kenpo family. Ohana, or the principle of everybody being part of the family. It is huge for us. Nobody’s treated any better or worse than anyone else, and we work to help each other out. We have parents on staff who help kids who might fall behind in school work. We’ve had parents in the past that were psychiatrists and psychologists and counselors who have helped kids and parents who have had issues… So we keep everything tight and family-oriented.”

There are many business owners looking to grow their business and build their online reputation. Here’s Jason’s expert advice for them:

“Stay true to the essence of what it is that you do. Be consistent.”


Congratulations to Kyumei Ju Jitsu LLC for being a 2019 Top Rated Local award winner, and thank you so much, Jason, for taking the time to speak with us!

We highly recommend Kyumei Ju Jitsu LLC in Fairmont. Visit their website today!

West Virginia’s Top Rated Local® Catering Companies Award Winner: Muriale’s Italian Kitchen

Top Rated Local® is pleased to announce that Muriale’s Italian Kitchen is a two-time 2019 award winner in West Virginia!

Delight your guests with authentic Italian catering from Muriale’s Italian Kitchen in Fairmont.

Muriale’s Italian Kitchen has received thousands of reviews on five verified sites with an average rating of 4.64 stars, earning them a marvelous Rating Score™ of 96.37 and two 2019 Top Rated Local awards for being ranked among the top 100 businesses and as the number one catering company in all of West Virginia!

Here’s just one of their many five-star reviews:

“This is without a doubt the most delicious Italian cuisine that I have ever had. The bruschetta was wonderful; the olives and tomatoes blended perfectly with the oil and balsamic reduction. Aunt Mary’s Meat Lasagna was AMAZING. If I could have possibly eaten two, I would have, but I was way too full for that. If you are undecided on the menu, you cannot go wrong with the Taste of Italy. It’s a sample of rigatoni, lasagna and ravioli. Holy cow! We will make the drive out here many more times.” – Christian A.

Not Your Average Restaurant & Catering Company

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Rocco Muriale, the owner of Muriale’s Italian Kitchen.

The first thing we wanted to know was what makes Muriale’s Italian Kitchen a one-of-a-kind catering company in West Virginia. Rocco pointed to their hospitality and their staff, as well as to the experience that they bring to the table.

We also asked Rocco what their mission is at Muriale’s Italian Kitchen and how they work to make the world a better place. Rocco told us about a way of the ways they give back to their community, including helping the university, as well as helping out union missions. He added:

“We try to give back as much as possible.”

Building Success Through Word of Mouth

When we asked Rocco about Muriale’s Italian Kitchen’s secret to such a strong online reputation, he said:

“We’ve been at this for such a long time that we’ve just been blessed with some of the reviews and excitement about some of our products. I really can’t put my finger on any one particular reason.”

Outside of building a powerful online reputation, Muriale’s Italian Kitchen has gotten their name out there mostly through word of mouth, which says something about the kind of food and service they offer.

Every business owner wants to build the kind of online reputation Muriale’s Italian Kitchen has. When we asked Rocco what advice he has for those business owners, he said:

“You started where you’re at, whatever business you’re in, and you’ve got to be concerned with the details and the customer service, hospitality and guest satisfaction….”


Congratulations to the team at Muriale’s Italian Kitchen for being a 2019 Top Rated Local award winner, and thank you so much, Rocco, for taking the time to speak with us!

We highly recommend Muriale’s Italian Kitchen in Fairmont. Visit their website today!

Why and How to Register a Domain Name

The first step any business should take to manage their online reputation is to register their business name as their domain name.

Why your domain name should be your business name.

Reputation management is something every business should focus on, but here’s the thing, it doesn’t really matter what people are saying about your business online if no one can find you! And the most important aspect of being found online is having the right domain name or URL.

Your website’s domain name is the address people can use to find your business online, and ideally, that domain name will also be your business name. Your domain name is essentially your first impression because it’s the first thing people see. It also affects SEO (search engine optimization) and will make a difference in how your website ranks in the SERP (search engine results pages). Furthermore, your domain name also helps to define your brand and increases the recognition of your brand.

Unfortunately, there’s a lot of competition out there for domain names, and you may find that your business name has already been taken. If the owner of the domain isn’t using it currently, it’s possible that you may be able to purchase it from them. If the domain is being used and a website has already been built, you might need to start the arduous task of finding a new domain name for your business. However, if your business name has been trademarked, you main have a legal case for gaining control of it, but be prepared for a time-consuming, expensive process if you go that route.

How to choose a domain name.

Some businesses are too late to the game to secure their own business name as their domain name, and if you’re in that boat, know that not all hope is lost. You’ll have to put in a little extra effort to get the perfect domain name for your website, but it’s still in the cards for you even if your business name has already been taken. The ideal domain name will be unique so that your visitors will remember it and be encouraged to come back, it will be clear and concise (as opposed to overly wordy and confusing), it will be easy to pronounce and it will give your audience an idea of what your website is all about.

Keep in mind that your domain name can play a role in your website’s search engine optimization (SEO), adding even more pressure to get it right. And unfortunately, if you decide to change it later on, it can be a complicated, time-intensive process. Here are a few tips to help you get it right the first time:

  • Choose a brandable domain name – There’s nothing more important than ensuring that your domain name is brandable and reflects your brand positively.
  • Use a keyword – This will help visitors to know exactly what you’re all about, and it will help with SEO. A word of caution — a branded, catchy domain name is better than a keyword-rich domain name in 2019, so if you can’t use a keyword naturally and in a memorable way, don’t do it.
  • Make it mobile-friendly – With up to 70 percent of web traffic occurring on mobile phones, it’s more important than ever before that you choose a mobile-friendly domain name. This means going with something short, sweet and easy to type.
  • Make it easy to remember – The last thing you want is for your domain name to be overly complicated or long, which is why shorter domain names are usually preferable. It should also be easy to spell.
  • Make it clear – Chances are, you won’t be able to fully describe your business with just a word or two, but the more descriptive your domain name can be about your business, the better. If your business name is unavailable, your best bet is to use a version of your business name if at all possible.
  • Get help with a domain name generator – Your domain name is a big deal, but it can sometimes be tricky to get it right, especially when you’re already under so much pressure to do so. Luckily, there are plenty of domain name generators out there that can help.
  • Choose the right domain extension for your organization – Businesses will typically use .com, .ws., .biz and .info; whereas, nonprofits and charities use .org, educational institutions use .edu, government agencies use .gov and military sites use .mil.

How do you determine if a domain name is available?

Once you have a list of a few domain names you might be interested in registering for your business, your next step is to find out which ones are actually available to you to use. One of the easiest ways to see if the name is available is through a domain name registry, like Name.com, DreamHost, Name Cheap or Hover. Most of these sites have a search bar you can use from the homepage that will give you an idea of whether the name you’re interested in is available or not.

Pick a domain name registrar and purchase a domain name.

There are many different domain name registrars you could choose from out there, including GoDaddy, Namecheap, Domain.com and Name.com. Each of these options has a slightly different user experience but will get you where you want to go in the end. And after you’ve decided on a registrar, you just have to simply follow the prompts to purchase and register the domain name.

What now?

Now that you’ve purchased your domain name, it’s up to you to decide what you want to do with it. For example, if you already have a website, you can redirect the domain to it, or you could buy a web hosting account and launch a website with the domain. It’s also advisable to set up an email account using the domain name.


Take ownership of your business online reputation with Top Rated Local®.

Registering your business’ domain name is an important part of building and maintaining a strong online reputation, but it’s only one step in the process. One of the best things you can do apart from registering your domain name is to get listed on Top Rated Local and/or claim your listing. With Top Rated Local, you’ll get a Rating Score™ that will encompass your business’ reputation across several different verified reviews sites. You’ll also get real-time notifications when people write reviews for your business, as well as the ability to reply to those reviews and a monthly overview of your overall online reputation. Top Rated Local really is your one-stop-shop to a great online reputation, and the best part is that it’s totally free to sign up.

Get started today!

West Virginia’s Top Rated Local® Sign Companies Award Winner: SignArc of Beckley

Top Rated Local® is pleased to announce that SignArc of Beckley is a 2019 award winner for sign companies in West Virginia!

From building signage to banners, SignArc of Beckley has what it takes to meet all of your visibility needs in Mount Hope.

SignArc of Beckley has received dozens of reviews with an average rating of 5.00 stars, earning them an exemplary Rating Score™ of 94.00 and a 2019 Top Rated Local award for ranking among the top five sign companies in all of West Virginia!

Here’s just one of their many five-star reviews:

“I highly recommend SignArc of Beckley. The staff is friendly and knowledgeable. They work with you on your personal design and go out of their way to make it perfect.” – Drema R.

Not Your Average Sign Company

We wanted to learn all about SignArc of Beckley and its impressive online reputation, so we took a few minutes to talk with the owner, Matt Helms.

The first question we had for Matt was what is it that sets SignArc of Beckley apart from their competition in West Virginia. Here’s Matt’s response:

“I’ve been in signage since I was 17 years old. I do it because I have a passion for it; I love what I do. Every job that leaves our shop is a job that I’d be proud to leave the shop because it’s something we’re passionate about. It’s not just a job for us. We use the highest quality and have some of the best designers that are out there. We love what we do and show it through our work.”

We also wanted to know what their mission is at SignArc of Beckley and how they work to make the world a better place. Here’s what Matt had to say:

“I’m a Christian, and I was raised to do everything as if I was doing it for God. If I wouldn’t do something to God, I wouldn’t do it to you guys. I’m not going to let crappy work come out because I feel that would be representing the wrong thing.”

Matt went on to say:

“We like to be involved in the community by giving back any way we can through food drives, clothing and however we can help out. We’re not just a franchise with a CEO in California. We live in the community and want to make it a better place.”

Building Success Through Customer Service

Matt attributes SignArc of Beckley’s strong online reputation to their commitment to customer service and to providing a good product. He added:

“We ask clients to leave feedback, and we ask that, if there’s any reason we didn’t earn five stars, please let us know so we can fix it before they leave the feedback.

Outside of building a powerful online reputation, SignArc of Beckley has gotten their name out there through television and radio ads, but most of their business comes from word of mouth and repeat customers. They are also active on social media and post nearly every day.

There are so many business owners out there looking to build the kind of online reputation SignArc of Beckley has. Here’s Matt’s expert advice for them:

“If you’re trying to grow an online business, try to get your website the best it can and be active on social media. As far as the reviews go, just understand that you will make mistakes sometimes, but it’s how you deal with the mistakes that will set you apart from everybody else. You’ll get reviews one way or the other. It just depends on which review you’re going to get, whether it’s good or bad. It’s really up to you how that review is going to be…”


Congratulations to the team at SignArc of Beckley for being a 2019 Top Rated Local award winner, and thank you so much, Matt, for taking the time to speak with us!

We highly recommend SignArc of Beckley in Mount Hope. Visit their website today!

A Photographer’s Guide to Reputation Management

Reputation management is essential for every business in every industry, but that’s especially true for businesses that largely rely on word of mouth, like photographers.

Keeping your photography business above water means learning how to manage your online reputation.

As a photographer, you rely largely on word of mouth to bring new clients in the door, which means that you need to keep doing great work in order to keep earning new business. But unfortunately, in this day and age, word of mouth — while still an invaluable form of marketing — isn’t enough to keep your business afloat.

It used to be that when someone needed a photographer to capture their wedding or help them make the most of their memories, they would turn to a friend or family member to find out who they’ve worked with in the past. And yes, this still does happen on some scale, but these days, most of that is done online.

Instead of asking friends and family for advice on which photographer to work with, most people will simply do a quick Google search for “photographer near me.” And they narrow down the many options that come up in the SERP (search engine results pages) by reading reviews and learning about a business’ online reputation. Reviews are what word of mouth used to be, and if you don’t have a plan for how to generate, manage and respond to your reviews, then you’re doing yourself and your business a disservice.

Here are a few things you can do to start managing your photography business’ online reputation like a pro:

Know where you’re at.

Unless your photography business is just a fledgling, there’s a good chance that you have some sort of online reputation already out there. And before you start coming up with goals on what you want your reputation to be and strategies for how to build it and maintain it, you first need to understand where it’s at and what it looks like. Here are a few questions to ask yourself to help you surmise what your online reputation looks like:

  • How many review sites/directory sites is your business listed on, and have you claimed the listings on those sites?
  • How many reviews does your business have across the many different review sites, and what’s your average star rating on different review sites?
  • Have you responded to the reviews you’ve received?
  • What are your clients saying about you online?
  • What comes up in the SERP when you type your business’ name in Google?

Answering all of these questions may seem daunting, and you might need to do a little research in order to find the answers. However, there are a couple of different things you can do to make it easier, including signing up for Google Alerts and becoming a Top Rated Local business.

Google Alerts help you to stay in the know about your business’ online reputation, and they are user friendly, can be sent to you in whatever frequency works best for your (after every mention, once a week or even once a month) and it’s free! By signing up for Google alerts, you can monitor any mentions of your business, better follow industry trends, track your marketing success and even keep an eye on how your competitors are doing.

Becoming a Top Rated Local business is another advantageous thing you can do for your photography business, and like Google Alerts, signing up is free! Top Rated Local is not like your average review platform, where the only reviews you see are the ones written on Top Rated Local. Instead, Top Rated Local aggregates a company’s reviews across multiple platforms in one place, and best of all, you’ll get a Rating Score™ that will make it easy to keep a pulse on your business’ online success.

The Top Rated Local Rating Score gives businesses a snapshot of their overall online reputation, and it’s calculated by the number of review sites a business is listed on, the number of reviews the business has, the average star rating of those reviews and more. With Top Rated Local on your side, you never have to wonder about your business’ online reputation again!

Get connected.

Most photographers already realize the importance of social media, because it’s how they get connected (and stay connected) with their clients, as well as how they attract new clients to their business. However, not all photographers realize just how important social media really is. Consider this:

Approximately 74 percent of consumers turn to social networks to help guide their purchasing decisions.

That’s not a number you can easily ignore, nor should it be, and as the market becomes more and more saturated with Millennials and Generation Z, more and more people will start relying on social media when looking for a local business to work with.

The first step towards connecting with your audience on social media is to make sure that your business has a profile on as many social media sites as possible (make sure that they are applicable to what you do). This way, you can meet your clients where they’re already at. After all, no business should expect their client to sign up for a Facebook page for the sole purpose of following them online. Not everyone is on social media, but by setting up a profile on many different sites, you’ll have a higher chance of being listed on the social media site your customers frequent the most.

It’s not enough to simply have your business listed on social media sites. In order to find the success you’re looking for online, you need to make it a point to be active. This means that you should share photos and other posts and interact with the people who follow you, especially those who have taken the time to write a review for your business. And if your business does have profiles across multiple social media channels, it’s highly important that you ensure that you’re sending a consistent message across all of them.

Get listed, and claim your listings.

If your business isn’t already listed on every applicable review site that you can think of, then it’s time to get it listed. People will search for photographers in a variety of places, including Google, Facebook, Yelp and The Knot (if you do wedding photography), just to name a few, and the businesses that rank on all of these sites have one very important thing in common — they have claimed listings on these review sites and they have reviews (OK two very important things).

Chances are, whether you know it or are actively managing it, there’s a good chance that your business already has a listing on most of the review sites out there. These listings are automatically populated from Google in most cases, and you probably wouldn’t be able to get them taken down even if you wanted to. So your best course of action is to claim your listing on these sites.

Claiming your listing is paramount because it allows you to actually take control over your business’ reputation on each review site/directory. Let’s face it, algorithms aren’t always perfect and the information about your business that they pull won’t always be perfect. Additionally, you might have moved to a new location since that information was added or you may have a new phone number. At the end of the day, no matter how a customer finds you online — whether it be via Yelp, Facebook or Google — you want them to be able to get ahold of you, and the only way to do that is by claiming your listing.

Ensuring that your information is accurate and consistent across all of the review platforms your business is listed on is also an important part of building trust with your audience. Think about it: if a customer finds you on a review site and the number they call is no longer available or is answered by someone else, it doesn’t establish a lot of trust. In fact, that customer may even think that you are no longer in business!

Another good reason to claim your listing on a variety of review sites is that it makes things easier and more convenient for your clients to write you a review. Getting clients to write reviews can feel like pulling teeth as it is, and if they not only have to write the review but also sign up for a review site in order to post it, it’s going to make it even harder to get them to leave you a review. But if your business has claimed their listing on a variety of review sites, the chances are a lot higher that your client will already be signed up for one, making it easier to get them to write you a review.

Generate reviews.

Now that you have a good idea of what your online reputation looks like and have claimed your listings across the many different directories and review sites, you can start the very serious business of maintaining your online reputation, which means that you need to generate more reviews.

Reviews are essential for the success of local businesses of all shapes and sizes, but when it comes to photography, that’s especially true because of the heavy reliance on word of mouth in the industry. As we talked about in the beginning of this article, online reviews are largely the new word of mouth, and of the 82 percent of consumers who make it a point to read online reviews, a whopping 93 percent also use those reviews when making purchase decisions.

When you provide next-level service for your customers that they can’t stop raving about, ideally, you want them to post it online; however, getting your customers to actually take the step to do that can sometimes be more difficult than you might think. The fact of the matter is that most clients won’t write reviews on their own, no matter how outstanding the service was, and there are lots of things you can do to help generate more reviews for your business:

  • Let clients know how important reviews are – In most cases, clients don’t not write reviews because they’re lazy or spiteful; they genuinely don’t know how important they are for a small business’ well-being. In these cases, simply telling them what a difference it can make for your business for them to write about their experience online can really make an impact.
  • Ask them! – One of the easiest ways to get your clients to leave reviews is just to ask them. In fact, most people will happily write reviews when asked.
  • Send follow-ups – After you’ve had a photoshoot with a client or, even better, after you’ve sent them their photos and they’re thrilled, you should always send a follow-up email or call to make sure that they were happy with their experience. This is the perfect time to include a link to the review sites you’re listed on (if you’re sending an email), or to request that they leave a review for you.

Respond to reviews.

In addition to generating more reviews, it’s also essential that you take the time to respond to them. You don’t necessarily need to respond to every single review/rating you get. For example, if there’s only a star rating and no content, there’s not really much for you to respond to without sounding canned. But if your client actually takes the time to really write about their experience and what it felt like to work with you, you should absolutely honor the time they’ve taken by giving them a response.

In a perfect world, every review would be five stars, but unfortunately, that’s not the world we live in. Sometimes, negative reviews are inauthentic, downright fake or completely unfair; while other times, they represent the client’s very real experience with your business. Either way though, responding to your negative reviews is an absolute must from a reputation management standpoint. Here are a few rules to live by when managing your negative reviews:

  • Whatever you do, don’t ignore negative reviews. They’re not going to go away on their own, no matter how much you pretend they don’t exist.
  • Don’t wait to respond. When someone has a complaint, they want to feel heard, and you shouldn’t wait too long to help them feel heard. People expect responses in a timely manner, so don’t put off writing a response to a negative review. Plus, the longer you wait, the longer everyone else online only gets one side of the story, which can end up making your business look bad unfairly.
  • While it’s important to respond in a timely manner, if you need to, take a few minutes to gather your thoughts and cool off before responding to a review. The last thing you want is to respond out of anger. Doing this will only achieve making you look bad.
  • Apologize and take responsibility for the problem, even if it seems unfair or you deem that it isn’t your fault. The point of responding to a review is not so much to argue but to de-escalate a bad situation and show off your customer service skills.
  • Invite the client to take the conversation offline. Again, arguing with a reviewer publicly won’t win you any points and may make you look petty and small. That’s why, instead of going back and forth with them online, it’s a much better option to own the problem, apologize and then invite the client to call or email you personally to resolve the matter.

Get help!

These days, a business’ online reputation is everything. However, it can take a lot of time and energy that many busy photographers just don’t have. If you don’t have the resources to build the kind of online reputation for your business that you want, and don’t want to take time away from talking with clients, capturing the moment and editing, then your best bet may be to partner with someone who can help.

In addition to being able to dedicate themselves fully to keeping your business’ online reputation strong and freeing you up to do what you do best, hiring a professional to help you manage your online reputation means that you’ll have a whole new level of expertise on your side. Reputation managers understand how to help photographers reach their reputation goals online, and they also know how to navigate when things get a little tricky.

Are you looking for professional help with your online reputation? Learn more about working with a reputation manager today.

Start taking control of your online reputation with Top Rated Local.

Developing a strong online reputation is one of the best things any photographer can do for their business, and the best way to get started is by getting listed or claiming your Top Rated Local listing. With Top Rated Local, you’ll get real-time notifications when you get reviews, the ability to reply to your reviews, monthly email updates about your online reputation and so much more — all at no cost to you. Become the go-to Top Rated Local photographer in your area today!

West Virginia’s Top Rated Local® Real Estate Brokers Award Winner: Realty Exchange LLC

Top Rated Local® is pleased to announce that Realty Exchange LLC is a 2019 award winner for real estate brokers in West Virginia!

For all of your buying and selling needs, there’s no better real estate brokerage to turn to than Realty Exchange LLC.

Realty Exchange LLC has received dozens of reviews with an average rating of 4.92 stars, earning them a fantastic Rating Score™ of 95.23 and a 2019 Top Rated Local award for ranking among the top five real estate brokers in all of West Virginia!

Here’s just one of their many five-star reviews:

“Michelle Spreaker was awesome to work with! She made sure we were comfortable throughout the whole process, and we left feeling more like she was family rather than just our Realtor®. I would highly recommend her and Realty Exchange for your buying experience!” – Leigh Anne B.

Not Your Average Real Estate Brokerage

We wanted to learn all about Realty Exchange LLC and its impressive online reputation, so we took a few minutes to talk with the owner, Shane Radcliff.

The first question we had for Shane was what is it that sets Realty Exchange LLC apart from their competition in West Virginia. Here’s Shane’s response:

“We have a very experienced team that strives to make the process clear and seamless for our clients. We work to ensure our clients achieve the outcome they desire.”

We also wanted to know what their mission is at Realty Exchange LLC and how they work to make the world a better place. Here’s what Shane had to say:

“We work with the community through charitable events and strive to make the Tri-State area a better place.”

Building Success by Providing the Best Possible Customer Experience

Shane attributes Realty Exchange LLC’s strong online reputation to their commitment to providing the best customer experience possible. He added:

“We learn from our past clients to ensure that future ones have an even better experience.”

Outside of building a powerful online reputation, Realty Exchange LLC has gotten their name out there through social media, their website and print advertising. Shane went on to say:

“We also have great personal relationships with the community, which helps our business grow, and we are grateful for them.”

There are so many business owners out there looking to build the kind of online reputation Realty Exchange LLC has. Here’s Shane’s expert advice for them:

“Take care of your customers. That’s the number one thing.”


Congratulations to the team at Realty Exchange LLC for being a 2019 Top Rated Local award winner, and thank you so much, Shane, for taking the time to speak with us!

We highly recommend Realty Exchange LLC in Huntington. Visit their website today!

Wyoming’s Top Rated Local® Auto Shops Award Winner: Kustom Illusions LLC

Top Rated Local® is pleased to announce that Kustom Illusions LLC is a 2019 award winner for auto shops in Wyoming!

If you’re looking for an honest, professional auto shop, look no further than Kustom Illusions LLC in Cheyenne.

Kustom Illusions LLC has received more than 100 reviews with an average rating of 4.77 stars, earning them a fantastic Rating Score™ of 90.95 and a 2019 Top Rated Local award for ranking among the top five auto shops in all of Wyoming!

Here’s just one of the many five-star reviews that got them there:

“I needed my brakes and a rotor fixed. They quoted me a fair price and did excellent work on short notice. They were also very kind and professional. I would recommend them to all of my family and friends!” – Amanda P.

Not Your Average Auto Shop

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Nate Hobbs, the office manager at Kustom Illusions LLC.

To kick off our conversation, we asked Nate about what it is that makes Kustom Illusions LLC unique compared to the many other auto shops in Wyoming. Nate told us:

“We offer a nationwide, 24,000-mile, two-year warranty on all of the repairs we do. We’re a Goodyear dealer, so we have the best prices on Goodyear tires and the most knowledge on Goodyear tires, and we always put our customers first.’

We also asked Nate about the Kustom Illusions LLC mission and how they work to make the world a better place. Here’s his response:

“We just try to take care of our customers and treat them the way we’d like to be treated. We just make sure to work with them to ensure that their vehicles are in good shape.”

Building Success by Taking Care of Their Customers

Nate credits Kustom Illusions LLC’s strong online reputation to their commitment to taking care of their customers. They also always make sure that they ask for a review.

Outside of building a powerful online reputation, Kustom Illusions LLC has grown through word of mouth, which reflects upon the great service they provide.

There are many business owners looking to grow their business and build their online reputation. Here’s Nate’s expert advice for them:

“Do your research on marketing companies, and find somebody who’s in it for you and who has a good reputation of taking care of their customers.”


Congratulations to Kustom Illusions LLC for being a 2019 Top Rated Local award winner, and thank you so much, Nate, for taking the time to speak with us!

We highly recommend Kustom Illusions LLC in Cheyenne. Visit their website today!

Wyoming’s Top Rated Local® Garage Door Contractors Award Winner: Vertical Door Solutions, Inc.

Top Rated Local® is pleased to announce that Vertical Door Solutions, Inc. is the number one garage door company in all of Wyoming for 2019!

If you’re in need of expert garage door replacement or repair, there’s no better garage door company to turn to than Vertical Door Solutions, Inc.

Vertical Door Solutions, Inc. has received dozens of reviews on multiple verified sites with an average rating of 5.00 stars, earning them a spectacular Rating Score™ of 94.00 and a 2019 Top Rated Local award for being ranked the number one garage door company in all of Wyoming!

Here’s just one of their many five-star reviews:

“I called on a Saturday when they were closed, and they saw my number and called me back that day. They were there first thing on Monday morning and gave me a choice of repairing or replacing the opener. I appreciated them telling me it could be repaired, but I chose to replace it. They did an awesome job and also put new stripping on my garage door and tightened all the things on it and lubed what needed to be lubed. I highly recommend them.” – Loretta O.

Not Your Average Garage Door Company

We wanted to know what makes Wyoming’s number one garage door company so special, so we took a few minutes to talk with President and Co-Owner, Heidi Stewart.

The first question we had for Heidi was what makes Vertical Door Solutions, Inc. unique compared to their competition in Wyoming. Heidi pointed to the fact that they consider customer service and communication priorities.

Heidi went on to say:

“Our corporate culture is reflected through the attitude of each and every employee, and we’ve been operating since 2015. For us at Vertical Door Solutions, customer service is essential. We believe that effective communication promotes success. Through this perspective, we can understand customer expectations better and, thereby, improve customer satisfaction.”

Building Success Through Service That Speaks for Itself

When we asked Heidi what their secret is to such a strong online reputation at Vertical Door Solutions, Inc., she said:

“I think our service is what speaks for itself. We don’t prompt anybody to say anything they don’t feel. We just ask for reviews and send them links when we send them their invoices, and they just leave reviews for us.’

Apart from building the kind of online reputation any business would envy, Vertical Door Solutions, Inc. has spread the word about their service through word of mouth, and it doesn’t hurt that they come up as number one on Google.

Every business owner wants to grow their business and build their online reputation the way Vertical Door Solutions, Inc. has. Here’s Heidi’s advice for them:

“Communicate with the customers, and make sure that your customer service is spot on. Our customer service is what means the most to us…”


Congratulations to the team at Vertical Door Solutions, Inc. for being a 2019 Top Rated Local award winner, and thank you so much, Heidi, for taking the time to speak with us!

We highly recommend Vertical Door Solutions, Inc. Visit their website today!

Colorado’s Top Rated Local® Award Winner: Pearmain’s Performance Automotive

Top Rated Local® is pleased to announce that Pearmain’s Performance Automotive is a 2019 award winner in Colorado!

Whether you need auto repair or custom work, there’s no better auto shop to turn to in Grand Junction than Pearmain’s Performance Automotive.

Pearmain’s Performance Automotive has received dozens of reviews on five verified sites with an average rating of 5.00 stars, earning them an outstanding Rating Score™ of 100.00 and a 2019 Top Rated Local award for ranking among the top 75 businesses in all of Colorado!

Here’s just one of their many five-star reviews:

“I was referred to Kelly by a friend. I called the day before, and he got me in the next day. The repair cost way less than I anticipated, and I wasn’t without my car for a full day waiting for it to be looked at. My repair even cost less than what he initially quoted me. I would HIGHLY RECOMMEND taking your vehicle here. I definitely will not be taking my car anywhere else from now on!” Diane L.

Not Your Average Auto Shop

Kelly Pearmain, the owner of Pearmain’s Performance Automotive, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets Pearmain’s Performance Automotive apart from the many other auto shops in Colorado. Here’s Kelly’s response:

“…I generally try to lead people in the right direction and make the right choices for them. It’s just about being honest and doing the job with integrity, whether we win or lose. Sometimes, we fail, and we have to redo something or replace something or take it in the shorts, so to speak.”

We also wanted to know why they do what they do at Pearmain’s Performance Automotive and how they work to make the world a better place. Here’s what Kelly had to say:

“We donate to the local food bank, are highly involved with the local church here and just try to help people in general.”

Building Success by Doing Good Work

When we asked Kelly about Pearmain’s Performance Automotive’s secret to such a strong online reputation, he said:

“It’s just the work we do. If you look at the Bible, Matthew 6:33, that is our motto.”

Outside of building the kind of online reputation any business owner would envy, Pearmain’s Performance Automotive has spread the word about who they are and what they do through their website and word of mouth. They also incentivize referrals by offering discounts.

Clearly, Kelly knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“Just lead with honesty and integrity. Matthew 6:33 says it all: ‘That ye first seek God and the kingdom of His righteousness and all these things will be added unto you.’ When you seek righteousness and do what’s right, you get it. Everything happens for a reason.”


Congratulations to the team at Pearmain’s Performance Automotive for being a 2019 Top Rated Local award winner, and thank you so much, Kelly, for taking the time to speak with us!

We highly recommend Pearmain’s Performance Automotive in Grand Junction. Visit their website today!