Top Rated Local® is pleased to announce that Randall M. Hancock, CPA, PC is a 2019 award winner!
“[They were] very knowledgeable and helpful with letting me know all of my options so that I could get the most out of filing my taxes! I am a first-year independent contractor and at my appointment, Mr. Hancock was very helpful in making sure I would be on course for filing next year as well.” -Dorothy D.
That’s just one of the many phenomenal reviews Randall and his team have received, giving them not only a 93.00 Rating Score™ and a perfect five-star rating average, but a spot among the top three accounting firms in the entire state of Alabama!
Not Your Average Alabama Company
We got a chance to speak with Randall Hancock himself about his business’ sensational online reputation.
Randall got in to the accounting business to continue a family legacy. “My dad was a CPA, and I wanted to follow his footsteps,” he said. “He encouraged me to follow my dreams and become an entrepreneur. Owning my own business allows me to better understand my clients. When I hire someone, I make sure that we maintain that culture by taking care of our employees. We are constantly trying to improve our service so we use feedback to make things better.”
As for the difference between his office and that of other accountants in the area, Randall will tell you it all comes down to customer service. He told us, “We take great care of our clients. There’s a personal touch to every relationship we build with our clients. In a large firm, you might have to deal with a new person every year, and that’s tough for a business owner. We serve our clients year-round, so we build strong relationships with them. We still have clients from when I started in 1987.”
Building Success By Nurturing Relationships
So, what’s Randall’s secret to success? In his words, “We keep in touch with our clients after they work with us to ensure that they get the best service possible. We ask our clients to refer other clients and leave reviews through automated email journeys. We try to encourage people to talk to us first if they have an issue. We want to make sure everyone is heard.”
As an award-winning business owner, Randall knows what it takes to excel as an accountant. Here’s his advice to other CPAs that want to improve their online reputation:
“Establish relationships with your accountant, attorney, and banker because you need a strong team to count on and work with. As a business owner, you quickly realize you need to wear lots of hats. You tend to be an expert in your trade, but there are business aspects that need to be taken care of, and you need support for your weak areas.”
Congratulations to Randall M. Hancock and his team for being a 2019 Top Rated Local award winner, and thank you so much for taking the time to speak with us!