Top Rated Local® is pleased to announce that Brown’s Garage Body Shop is the number one auto shop in Alabama for 2019!
With a 96.16 Rating Score™, a 4.62-star average rating, and more than 100 reviews online, Brown’s Garage Body Shop is a 2019 Top Rated Local award winner! Here are just two of the reviews that got them here:
“The people at Brown’s Body Shop are heaven-sent! I went all around Tuscaloosa to get my car fixed and couldn’t find what I was looking for. Luckily, I was recommended these guys. They have the best customer service in all of Tuscaloosa. They truly are looking out for your best interest. From now on, I will be recommending all of my friends and family members. Thanks, Brown’s Garage Body Shop!” -Savannah J.
“I was in an accident that took the entire front of my car off. Brown’s did an excellent job repairing every part of my car. It looks and drives great. The thing is, I am not writing just to say how great the job was. I live out of town, so on my way in town, there was an overturned 18-wheeler on the road, and I could not make it before they closed. A woman waited for me for an entire hour after close so I could get my car. That made such a big deal to me. In a time when customer service has died, I was shocked! Thank you so much for the exceptional service, and you have gained a customer for life!” -Tanisha W.
Not Your Average Auto Repair Company
Matt Wetzel, the Body Manager of Brown’s Garage Body Shop, took some time to speak with us about the business’ impressive online reputation.
Our team was particularly interested in finding out what exactly it is that sets Brown’s Garage Body Shop apart from other businesses in the area. “We’ve been a locally-owned family business since 1985, and we take pride in providing the very best in customer service,” he said.
Building Success Through Customer-Focused Service
When it comes to marketing and growth, Matt says, “Word of mouth and repeat customers are our key to success. You can do all the marketing in the world, but if you don’t do good work, they’re not coming back.”
As the manager of an award-winning auto shop and an integral part of the Brown’s Garage Body Shop team, Matt has quite a bit of knowledge to pass on to other business owners regarding reputation. Here’s the advice he has for our readers:
“[The] customer is always right. [It] starts and ends with customer service.”
Thank you for speaking with us, Matt! Congratulations to the team at Brown’s Garage Body Shop for being a 2019 Top Rated Local award winner!
