Arizona’s Top Rated Local® Auto Shops Award Winner: Combs Auto Repair Scottsdale

Top Rated Local® is pleased to announce that, thanks to their wonderful 99.62 Rating Score™, Combs Auto Repair has won two 2018 awards in Arizona.

Combs Auto Repair is the shop to turn to when you’re looking for next-level auto repair services in Scottsdale.

With an emphasis on customer service, Combs Auto Repair has earned hundreds of positive online reviews, a killer 99.62 Rating Score and two Top Rated Local awards in 2018. Here’s just one of the many five-star reviews that helped them get there:

“Combs Auto has been my go-to for my automobile needs for 18+ years! I’ve been so happy with their service that I’ve referred my friends and colleagues to them! I have never felt that I am being taken for granted or up-sold on something that I didn’t need.” – Brenda H

Not Your Average Auto Repair Shop

We sat down with Mark Combs, the owner of Combs Auto Repair, and Eric, the manager, to learn what makes Combs Auto Repair unique. According to Mark, the thing that makes them stand out the most is their commitment to longevity, service and honesty in every job, and they stand by that commitment even in an ever-changing industry.

Communication is also a top priority for Combs Auto Repair; they even have two people greet every customer who comes in to ensure they feel welcome right off the bat.

Additionally, Combs Auto Repair provides great service thanks to their amazing crew. Over the years, they’ve hired and held onto many outstanding employees. Because Combs Auto Repair has had the same experienced team for so many years, they are able to develop a rapport with their customers and give them the kind of service they’ve come to expect.

When asked why they do what they do, Mark and Eric said that they are there to always go above and beyond for their clients, even if that means working after hours. They’ll even give rides home to their customers if their car has to stay in the shop.

Here’s an example of one story that demonstrates what makes Combs Auto Repair a different kind of repair shop:

A customer’s truck broke down 10 miles away from the shop on his way to an important meeting. He called Combs Auto Repair on a Saturday. An employee who was not scheduled decided to take the call and took a service guy out to the truck with him. They picked up the parts on the way and fixed the truck on the spot while the customer had to take an Uber to get to his meeting. Once the truck was fixed, they drove it back to the shop, where they pressure washed and degreased it.

Building Success Through Excellent Service That Doesn’t Quit

When asked what their secret to a strong online reputation was, Eric and Mark said that it has come from offering the same high level of service to their customers consistently, time and time again, for almost 50 years. This has led to hundreds of great reviews online, as well as a lot of business through word-of-mouth referrals. They also do some marketing on Google and Facebook, as well as a direct mail campaign. Furthermore, they email clients before and after their appointments.

At Top Rated Local, we know that every business owners wants the kind of reputation that Combs Auto Repair has managed to build, so we asked Mark and Eric what advice they would give to other business owners. Their expert advice is to stay consistent, respond to your customers in a timely manner and don’t ask for reviews. This way, you’ll get true feedback without putting pressure on their customers.


Thank you so much, Mark and Eric, for taking the time to speak with us. And congratulations to the team at Combs Auto Repair for being a 2018 Top Rated Local award winner!

If you’re in need of auto repair in Scottsdale, we highly recommend Combs Auto Repair. Visit their website today!

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