Top Rated Local® is pleased to announce that Frank Nettles Automotive is an award winner for auto shops in 2019.
If you are looking for an honest and reputable auto shop in Monroe, look no further than this award-winning company!
Frank Nettles Automotive has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.92 stars, earning them an impressive Rating Score™ of 95.22 and a 2019 Top Rated Local award for ranking as one of the top five auto shops in Louisiana!
Here’s just one of their many five-star reviews:
“Frank is a very caring car care professional. He goes out of his way to provide top-notch service for both our vehicles. Plus, he literally drove 15 miles out of his way to test a car with me today. Frank Nettles will be our mechanic for life!” – T.R.
It is because of excellent reviews like this that Frank Nettles Automotive is now able to call themselves a Top Rated Local award winner!
Not Your Average Auto Shop
We were excited to learn all about Frank Nettles Automotive and how they have gotten where they are today, so we sat down with the owner, Frank Nettles.
The first thing we wanted to know was what it is that makes Frank Nettles Automotive stand apart from its competitors. Frank told us about the way they do business, which is in a way that values fairness and treating people well. He said:
“We’re going to treat people fair and make sure that their automobile is safe to roll. We won’t sell anyone things they just don’t have to have, and we’ll give them advice on things they will need in the future.”
When we asked Frank about their business mission, he said:
“We guarantee the best advice in town on all automotive repairs.”
Building Success By Being There For The Customers
Frank Nettles Automotive has earned a fantastic reputation, so we asked Frank how they have managed to grow their business and get such great reviews. He told us:
“We are honest and straight up with our customers, and we give them the kind of advice we would give our family or our kids.”
In addition to building the kind of online reputation that any small business would envy, Frank Nettles Automotive has spread the word about who they are and what they do by being members of the Better Business Bureau and by providing their customers with informative and engaging content on their Facebook page. Frank told us:
“We do Facebook videos, which are very informative to customers or anyone that watches. We even get anywhere from 4-6,000 views on those! We also use the radio. I advertise in a lot of the high schools, because parents have kids that are driving and need the help. Those parents can even be out of town and not be able to help their kids, and they can call us pretty much at any time, and we will be there to help them. It’s like having an extra set of parents.”
There are many businesses out there that are looking to build as impressive a reputation as Frank Nettles Automotive has managed to. We asked if Frank could share any expert advice with these companies. Here’s what they had to say:
“Be there for the customer and have consistent hours. Go beyond the call of duty to make sure that the job is done properly and professionally. Talk to people the way you’d want to be talked to, and treat people the way you would want to be treated, with respect and dignity.”
Congratulations to Frank Nettles Automotive for being a 2019 Top Rated Local award winner, and special thanks to Frank for taking the time to speak with us!
