Top Rated Local® is pleased to announce that Riverside Import Auto is an award winner for auto shops in Colorado for the second year in a row!
From tire alignment to engine repair, Riverside Import Auto in Glenwood Springs is the auto shop to turn to.
Riverside Import Auto has received hundreds of reviews on five verified sites with an average rating of 4.99 stars, earning them a phenomenal Rating Score™ of 100.00 and two 2019 Top Rated Local awards for ranking among the top 20 businesses and the top five auto shops in all of Colorado!
Here’s one of the many five-star reviews that got them there:
“I’ve gone to Riverside over the last 10 years. I feel that they are fair, and I don’t ever feel taken advantage when I have my car serviced. If I don’t understand the service needed, they are always willing to explain it to me.” – Jessica R.
Maintaining a Strong Online Reputation by Focusing on the Customer Experience
We wanted to learn all about Riverside Import Auto and what they’ve been up to since they won a Top Rated Local award for being ranked the number one auto shop in 2018, so we took a few minutes to talk with the owner, Jerimy Alexander.
It was clear from Riverside Import Auto’s 2018 Top Rated Local award that they know a thing or two about building a strong online reputation, and their 2019 Top Rated Local award is evidence that they also know how to maintain their reputation. When we asked Jerimy what they’ve done to continue to get such great feedback, he said:
“It is on autopilot. Anytime an invoice is closed out, there is a link sent to the client asking them to leave a review. Our customers leave us good reviews, which helps our online reputation greatly.”
We also asked Jerimy what it is that makes Riverside Import Auto stand out, and he pointed to the amount of time his team has been working together, to the fact that they are specialized in what they do and to the fact that they only service five different types of cars, which allows them to be really in-tune with what they do.
Small businesses go through many ups and downs over the years, and we wanted to know what lessons Riverside Import Auto has learned over the last year, as well as what their biggest achievements are. Jerimy told us that the biggest lesson he’s learned is to follow the Golden Rule — take care of people the way you would want to be taken care of yourself — and to stay on top of the changing technology in the industry. As far as his biggest achievement goes, Jerimy shared with us that it has been earning the trust of the people he serves, which has come from working hard every day.
What’s Next for Riverside Import Auto
Small businesses can be a lot of work, and we wanted to know what motivates Jerimy and his team at Riverside Import Auto to serve their clients day in and day out. When we asked Jerimy what’s most rewarding about what they do, he said:
“The most rewarding part has been watching the families grow. Mom and dad brought the cars in, and now the kids bring them in. It is the relationships that we build with people. Multi-generational service is the most rewarding part.”
We were excited to learn about what comes next for this award-winning auto shop, so we asked Jerimy what their goals are for the next year. He told us that his goals for the next year are to stay ahead of technology, retain the customers they have and update their website.
As the owner of a second-time award-winning business, Jerimy has a lot of knowledge to share. When we asked what advice he has for the many new business owners out there who are just starting out, he said:
“Don’t go in under-capitalized. That is where I have watched a lot of competitors go; they either didn’t have enough money or enough capitalization.”
Jerimy ended our conversation with this very important shout-out:
“I couldn’t do it without all of the great clients and the in-house team. I am super thankful for the trust.”
Congratulations to Jerimy and the team at Riverside Import Auto for a Top Rated Local award winner for the second year in a row.
When you need an auto shop on your side in Glenwood Springs, we highly recommend Riverside Import Auto! Visit their website today.