Top Rated Local® is pleased to announce that Cuisine East West is a 2019 award winner for catering companies in Ohio!
With the help of the experts at Cuisine East West, your next even in Cincinnati will be delicious and memorable.
Cuisine East West has received dozens of reviews with an average rating of 4.91 stars, earning them a fantastic Rating Score™ of 94.15 and a 2019 Top Rated Local award for ranking among the top 10 catering companies in all of Ohio!
Here’s just one of the many five-star reviews that got them there:
“Cuisine East West is exceptional, a class act from beginning to end. [I made] a simple phone call to Charlie, and he handled everything flawlessly. The banquet of food was not only delicious; it was a creative masterpiece displayed as a work of art. Five stars does not seem enough. Charlie, you are a treasure — Thank You!” – Andrea B.
Not Your Average Catering Company
We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Charlie Wilfong, the owner of Cuisine East West.
To kick off our conversation, we asked Charlie about what makes Cuisine East West unique compared to the many other catering companies in Ohio. Charlie told us that’s he’s all about customer-centricity and said:
“We’re a personal-chef style catering kitchen; everything we do is customized to the client and their event. When a client contacts us, we ask them, ‘What are you looking for? What would you like me to know so that I can help you be successful [with your event]? It’s all about the customer — it’s not about kitchen, the food or the menu. It’s very customizable. Fifty to 60 percent of the food we produce is customized… If the customer is at the center of my decision making, then the value system that each customer brings to the table becomes my value system.”
We also asked Charlie about the Cuisine East West mission and how they work to make the world a better place. Here’s Charlie’s response:
“I’m not in business for me; I’m in business because of my customers. We’re real people doing what we enjoy doing, and we hope [our customers] enjoy it, too.”
Charlie went on to tell us a little bit about how Cuisine East West gives back to their community:
“We get invited to participate in large events [for non-profits], and we’ll provide food and good service for those events.”
Building Success Through Organic Reviews and Word of Mouth
Charlie credits Cuisine East West’s strong online reputation to their organic reviews.
Outside of building a powerful online reputation, Cuisine East West has grown through word of mouth, which has spread quickly because of the incredible food and great service they offer:
“For example, out of one event, I’ve had several follow-up calls for more events, and that first event came as a referral from someone else!”
There are many business owners looking to grow their business and build their online reputation. Here’s Charlie’s expert advice for them:
“You have to be true to yourself and be as authentic and credible as you can be. You get into trouble when you try to be something you aren’t. Businesses generally have boundaries and rules, but always take a look at what those boundaries and rules are and be comfortable with what they are. If it doesn’t work for my customers, it doesn’t work for me. I teach management of high-level hotels how to change their thinking from product-centric to customer-centric. It’s an internal way to differentiate your business from competitors. If you compete in a way that is totally unique to you, no one can duplicate that.”
Congratulations to Cuisine East West for being a 2019 Top Rated Local award winner, and thank you so much, Charlie, for taking the time to speak with us!
We highly recommend Cuisine East West in Cincinnati. Visit their website today!