Top Rated Local® is pleased to announce that Computer Repair Doctor is a 2019 award winner for computer IT services in the state of South Carolina!
Have you recently broken your phone or tablet? Are you in need of some professional computer repair? Make sure you check out the team at Computer Repair Doctor in Charleston.
Computer Repair Doctor has over 300 ratings on 3 verified sites with an average star rating of 4.86 stars earning them a truly amazing Rating Score™ of 94.60 and a 2019 Top Rated Local award for being one of the top 10 computer IT services in the entire state of South Carolina.
Here is a five-star review from one of their many happy clients regarding an interaction with store manager Zoe Sutherland:
“Computer Repair Doctor is the best! They are super knowledgeable and were very patient with us. The team helped us remove a browser hijacker and resolve an issue with malicious extensions that was driving us crazy. They also helped us find some documents that we thought were gone for good! I would absolutely recommend coming to see them if you ever need help with your computer or phone.” – Meg S.
Not Your Average Computer IT Service
We took some time to speak with Aaron Schoeffler, COO of Computer Repair Doctor, because we wanted to find out exactly how they had built such an impressive business and online reputation.
One of the first things we wanted to have answered was exactly what separates Computer Repair Doctor from all of the other computer IT services and why they should be the first call for potential clients. Here is what Aaron told us:
“I think that we really provide the customer service that people are not accustomed to when it comes to the repair industry. We’re passionate about our customers and every repair, we have a year long warranty, and we go above and beyond to make sure every situation is handled perfectly. Every single person at the store really dedicates themselves to make sure every device is handled properly and every problem that arises is solved over the course of the repair.”
We were also interested in finding out what Computer Repair Doctor focused on as their mission and how they feel like they make their community and the world a better place. Aaron was very clear that the service his business provides is essential for the everyday user because every person depends on their devices working properly. He and his team want to show people how to repair and maintain their devices, rather than seeing them go buy something new at an electronics store.
Building Success Through Hiring The Right People
One thing we really wanted to understand when speaking with Aaron was how Computer Repair Doctor built such a strong online reputation. He told us that it starts with his staff and the job they do in recruiting and retaining the right talent. Aaron said:
“We have some of the best technicians in Charleston, and I would even say some of the best in the state.They are incredibly talented in terms of skill, but they are also team of great people who give 100% every day.”
Outside of a strong online reputation, Aaron and his team also work hard to stay in front of as many potential customers as possible. They are big advocates for using social media to engage with their community of customers and find new clients who may not be aware of their brand yet.
To any businesses that read this and want to have similar success to Computer Repair Doctor, here is the advice from Aaron:
“Stand behind your work. Reputation is based on trust. Dedicate as much effort as you can to solving negative experiences and making sure your staff understands not just to be the best repair technician, but the best resource and assistance for our customers.”
Congratulations to the team at Computer Repair Doctor for being a 2019 Top Rated Local award winner, and thank you so much, Aaron, for taking the time to speak with us! Visit their website today.