Utah’s Top Rated Local® Computer IT Services Award Winner: CougarTech Repair

Top Rated Local® is pleased to announce that CougarTech Repair is an award winner for computer IT services in 2019.

If you are looking for a trusted computer IT service company, look no further than this award-winning company!

CougarTech Repair has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.81 stars, earning them an impressive Rating Score™ of 97.06 and a 2019 Top Rated Local award for ranking as one of the top five computer IT service companies in Utah!

Here’s just one of their many five-star reviews:

“[The service] at CougarTech was super friendly and helpful. We went in with a time-sensitive issue and [they] were able to resolve it in just a few minutes. It was the easiest and cheapest repair experience we’ve ever had. Thank you!” – J.W.

It is because of excellent reviews like this that CougarTech Repair is now able to call themselves a Top Rated Local award winner!

Not Your Average Computer IT Service Company

We were excited to learn all about CougarTech Repair and how they have gotten where they are today, so we sat down with a manager at the BYU store, Michelle Monk.

The first thing we wanted to know was what it is that makes CougarTech Repair stand apart from its competitors. Michelle told us:

“We’re a part of Brigham Young University, so our location and services are convenient to students, staff, and faculty. We are Apple Authorized, and the nearest Apple store is pretty far away. We try to keep our prices more affordable than other shops in the surrounding area. We share the BYU mentality of being kind, loving, and Christ-like at all times.”

Michelle went on to tell us about the CougarTech Repair business mission, saying:

“We follow the same overall mission as the BYU Store. Our mission is to connect customers to the Spirit of the Y, which is the culture of BYU and the religious values that we hold here at the university. We also focus on customer service and giving people a great experience when they come in.”

Building Success With Outstanding Customer Service

CougarTech Repair has earned a fantastic reputation, so we asked Michelle how they have managed to grow their business and get such great online reviews. She said that they focus on providing exceptional customer service and the reviews naturally follow. Michelle told us that sometimes, they will do a small service free of charge, but will let the customer know that they would appreciate a review or feedback about their service.

In addition to building the kind of online reputation that any small business would envy, CougarTech Repair has spread the word about who they are and what they do by providing a good service, which leads to people referring them and spreading their name through word of mouth.

There are many businesses out there that are looking to build as impressive a reputation as CougarTech Repair has managed to. We asked if Michelle could share any expert advice with these companies. Here’s what she had to say:

“Try not to cut corners. It honestly will do you more of a disservice than good. In this industry, people appreciate when things are done right and people can tell when something is a quick fix. Doing the full job the right way every time is how you get lifelong customers. People notice that and trust that you’ll do a good job when they come in. Sometimes, it’s hard to do it the full way but eventually, it will pay off.”


Congratulations to CougarTech Repair for being a 2019 Top Rated Local award winner, and special thanks to Michelle for taking the time to speak with us!

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