Top Rated Local® is pleased to announce that Experimac Richmond is a 2019 award winner!
“Five stars just aren’t enough for this excellent company. I’ve had several experiences with this company and every one exceeds my fondest desires ( it’s been the same for everyone I’ve referred to them as well). They’re courteous, VERY prompt, technologically magnificent, offer reasonable prices and are always fair. Often, repairs are made on the spot or within an hour or two and always done right. My highest review I can find words to describe. Go and see for yourselves.” -Howard A.
“I have been to Experimac of Richmond several times and each time I’m here, I’m always treated with the greatest customer service around. Leonard and Kelvin are always very helpful and willing to sit down with you to ensure you fully understand your iPhone or MacBook. No matter how many questions you may have, they are there to assist you. Thanks for all your assistance, it is greatly appreciated.” -Faith G.
“I knew when I arrived that the Experimac Store of Richmond was different than any other service store. They were very helpful and explained everything that was wrong with my MacBook Pro and offered a very reasonable cost for the repair. Thanks for all your assistance!.” -Malik E.
These are just a few of the magnificent reviews Experimac Richmond has received, giving them a superb 97.00 Rating Score™ and the number one spot on our list of computer IT services in Virginia.
Not Your Average Computer IT Company
We spoke with Leonard Blue, the owner of Experimac Richmond, about his company’s online success.
Our team first asked what Leonard thinks sets his business apart from other Computer IT services in the area. He said, “We put customer satisfaction and service first. Any issues are dealt with immediately and with a high level of care. We want to go above and beyond whenever we can, because we appreciate our customers and want them to know it.”
Building Success By Putting The Customer First
What’s the Experimac Richmond secret to success? “We really always strive to do what is best for our customers. We want to make sure we are treating them with respect and we are listening to their issues,” Leonard said. “We also feel its very important to be very clear on what we can and can’t do, and we always follow up to make sure they are 100% satisfied with our service.”
Here’s Leonard’s advice to other business owners:
“Be passionate about what you do. Take great care of your customers and work to build relationships with them. Make sure you are always delivering accurate information and you are consistently following up with them.”
Thank you for speaking with us, Leonard! Congratulations to the team at Experimac Richmond for being a 2019 Top Rated Local award winner!
