Top Rated Local® is pleased to announce that Fast Rhino is a 2018 award winner for computer IT services in Arizona!
From malware removal and data recovery to system diagnostics and troubleshooting, when you need computer IT services in Tucson, no company beats Fast Rhino.
Fast Rhino has earned dozens of online reviews with an average rating of 4.89 stars, an impressive 94.86 Rating Score™ and a 2018 Top Rated Local award for being rated among the top 10 computer IT service companies in all of Arizona!
Here is just one of the many five-star reviews they’ve received from their happy clients:
“I had a problem with Error Code 43, tried to find a solution online and ended up disabling my server connection. I called Fast Rhino, and within a day, Merlin from Fast Rhino arrived at my door and solved the problem. He was professional, knowledgeable and solved the problem within minutes. I highly recommend Fast Rhino!” – Wendy J
Not Your Average Computer IT Services Company
Clients at Fast Rhino are pleasantly surprised to learn that they offer a lot of services that other companies do not, and best of all, clients get a ton of services included in one low price. For example, when a client buys a computer at Fast Rhino, set-up, delivery, data transfer, installation, the first year of anti-virus software and a full, one-year warranty are all included.
Another thing that sets Fast Rhino apart is that they don’t force their clients to wait around for them by giving them appointment windows. When they say they’ll show up at 8 AM, they’ll show up at 8 AM.
The team at Fast Rhino is incredibly experienced, and they work hard to keep their clients informed so they feel good about their purchase. They live and breathe by their value proposition: Experience. Enjoyable. Computing.
We asked the owner of Fast Rhino, Merlin Benningfield, why they do what they do. Here’s what he had to say:
“We understand computers and know that many people need someone who not only understands but also who cares about their needs. There is an old saying that we live by every day and keep in mind with every customer interaction, ‘Customers don’t care how much you know; customers want to know how much you care.’”
Merlin also shared his personal story with us:
“I have always loved computers and IT services. My father was a programmer back in the 70s when most people had no idea what a programmer was or had even thought about it. I owned computers as a child and decided to use my passion by starting a computer business. Sherri and I have been in IT for more than 20 years, and we wanted to provide a service where there was a need.”
Building Success Through Great Customer Care
Merlin credits Fast Rhino’s strong online reputation to the fact that his team always make it a point to take really great care of their customers. They offer a ton of services to best meet their customers’ needs, and they never nickel and dime their customers.
Because the majority of their clients are older and haven’t left many reviews online before, it can be difficult to get them to leave reviews. However, they still ask their clients to leave reviews and try to make it as easy as possible for them to do so.
In addition to the growth that has come from Fast Rhino’s powerful online reputation, Merlin has grown the business through word-of-mouth referrals, and they are published in a local, community publication as well.
We asked Merlin what advice he has for other business owners looking to grow their business and build their online reputation. Here’s what he had to say:
“Spend time with your customers and really value their time. Customer service must be a priority. If you take care of your customers and put them first, success will inevitably follow.”
Congratulations to the team at Fast Rhino for being a 2018 Top Rated Local award winner, and thank you so much, Merlin, for taking the time to speak with us!
For all of your computer IT service needs in Tucson, we highly recommend Fast Rhino. Visit their website today to learn more!