Top Rated Local® is pleased to announce that Gaertner PC is a 2018 award winner for computer IT service in Oregon!
When you need computer repair in Bend, there’s one company that stands above the rest — Gaertner PC.
Gaertner PC has received dozens of online reviews from three verified sites with an average rating of 5.00 stars, earning them a stellar Rating Score™ of 96.00 and a 2018 Top Rated Local award for being ranked among the top 10 computer IT service providers in Oregon!
Here’s just one of their many five-star reviews:
“This is the third time I have used Adam, and I can’t say enough good things about him. He knows his stuff, offers great customer service and is VERY reasonable with his pricing. Most recently, I had an issue with my computer speed that I thought was the fault of BendBroadband (it wasn’t). When their tech came to the house, the problem was vexing both of us, so I called Adam. He talked to the BBB tech (who was great), then walked me through a fix (turns out I had some serious malware). Between speaking with the tech and me, he spent 30 minutes on the phone and resolved the issue AT NO CHARGE TO ME! Don’t even THINK of going anywhere else for your computer needs!” – Marilynn J
Not Your Average Computer Repair Company
Gaertner PC was started because computer repair companies they saw operating often used mysterious, backroom methods of repair. They rarely showed the customer the problems affecting their computer, but instead opted for telling them, in complex terms, what it would take to fix the issue.
Many people are surprised when they bring in a computer and the team at Gaertner PC immediately disassembles it in front of them to show them the problem they are having up close. Then, they surprise the customer further by showing them the price they pay for the parts that will be required to fix the device.
The experts at Gaertner always explain every step that they take to their customers, as well as how they guarantee the quality of the repair. They also offer ways the customer can protect themselves from having the same issue crop up again.
We sat down with the owner of Gaertner PC, Adam Gaertner, to find out why he does what he does and how he works to make the world a better place. Here’s what he had to say:
“Gaertner PC’s mission is to provide the best possible solutions in the most transparent and understandable way. I love technology and enjoy helping others understand and enjoy their technology as much as I do. I do what I do because I love what I do, and I would probably say that this is the biggest reason for my success.”
Building Success Through Transparency
We asked Adam what his company’s secret is to such a strong online reputation. Here is his response:
“Well, it’s largely a secret, but one thing that has helped me gain a loyal base is respecting our customers’ time and budget. Every person who calls or walks in gets an instant appraisal of what the issue affecting their computer is, what we can do to fix it and how much it will cost, and we always suggest options for how the performance can be improved. In the simplest terms, we are highly transparent.”
According to Adam, apart from a building a powerful online reputation, word of mouth has been a huge source of growth for Gaertner PC, which is a result of their commitment to always doing the right thing for every customer who walks through the door.
“That is one thing that I have learned while doing business. Marketing may only reach a few individuals, but if they come in and have a great experience, they will tell their friends and family. I estimate for every one person I reach through marketing, four or five more come through referral.”
Adam also grows his business and gives back to his community by sponsoring local events. Furthermore, he spreads the word about his business through radio, print and internet marketing.
When asked what advice he has for other business owners looking to grow their business and build their online reputation, Adam shared these words of wisdom with us:
“The first piece of advice for any business owner is to focus on doing what you love. If you enjoy what you do, it will reflect well on your customers, and they will appreciate you for it. The next thing is to look at what others have done before you. Checking your competition is a good way to learn about how they might be ahead of you. If you see an ad from a competitor or you see them on a website, find out how you can be there, too. If you are in all the same places as your competition, then you will be standing on equal ground.”
Congratulations to the team at Gaertner PC for being a 2018 Top Rated Local award winner, and thank you so much, Adam, for taking the time to speak with us!
If you’re in need of computer repair in Bend, we highly recommend working with the experts at Gaertner PC. Visit their website today!