Top Rated Local is proud to announce that No Ware Computer Repair is an award-winning IT services company in Colorado for 2018.
Founded in 2012, No Ware Computer Repair is the place to go in Grand Junction and the surrounding areas when you need IT support and computer repair. They offer a range of services, from data recovery to computer repair, but no matter how big or small the service may be, they always provide top-notch service.
No Ware Computer Repair has earned a number of incredible reviews, as well as an amazing Rating Score™ of 97.9! Here’s just one example of the reviews they receive from their happy clients:
“Eric was so personable and knowledgeable, and I had no reservations about having him fix my hard drive. He was also speedy and got the job done sooner than expected. I highly recommend him!!” – Kathryn Q
Every company wants the kind of reviews and reputation that No Ware Computer has earned, so we sat down with Owner, Eric Metzner, to talk about his secrets to success.
What is your secret to such a strong online reputation?
The number one thing you can do is to always be awesome to your customers and treat them like you would want to be treated. From there, make sure you ask for a review! Give your customers a link to your Facebook or Google page, and always ask for feedback. At the end of the day, it’s all about the customer service experience. In every job, know-how is important, but knowing how to treat the customer is just as important.
What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?
We’re awesome at what we do because we don’t use a lot of technical speak that our customers can’t understand; we make it a point to them on their level. We also don’t make our customers feel bad; we’re all good at different things. We always make sure that our customers feel special and valued.
Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?
We provide superior services in all aspects of our business because we want to make the full experience of working with us as positive and as stress-free as possible for our customers.
Outside of building a strong online reputation, what else do you do to market and grow your business?
From the day my business was founded, I’ve done some type of marketing any time there’s downtime, even if it’s just for a 10-minute window. Working on my business versus just working in my business makes a huge difference. In the beginning, I would go to local businesses, shaking hands and handing out business cards, and even posting flyers in the supermarkets. Today, we have a specialist who manages our social media accounts — Facebook, Instagram and Twitter — at least once a day.
What advice do you have for other businesses trying to build a strong online reputation and grow their business?
Online reviews are the new word of mouth — which is the best form of advertising — and you should never underestimate the power of a customer review.
From all of us at Top Rated Local, we’d like to thank Eric for taking the time to share his recipe for success, and congratulate the team at No Ware Computer Repair for being a 2018 Top Rated Local award winner!
Are you interested in learning more about No Ware Computer Repair? If so, visit them online today!