Alabama’s Top Rated Local® Computer IT Services Award Winner: ProTek

Top Rated Local® is pleased to announce that ProTek is a 2019 award winner for computer IT services in Alabama!

From data recovery to computer repair, ProTek is the company to turn to in Huntsville.

ProTek has received more than 100 reviews with an average rating of 4.66 stars, earning them a wonderful Rating Score™ of 92.62 and a 2019 Top Rated Local award for ranking among the top 10 computer IT services in all of Alabama!

Here’s just one of their many five-star reviews:

“I truly appreciate the honesty of ProTek. The technician found a loose connection and brought that to my attention. Most places would have ordered unnecessary parts and charged me some outrageous price.” – Anthony D.

Not Your Average Computer Repair Company

We wanted to learn all about ProTek and its impressive online reputation, so we took a few minutes to talk with the owner, Clint Silver.

The first question we had for Clint was what is it that sets ProTek apart from their competition in Alabama. Here’s Clint’s response:

“We don’t specialize in one thing; we work on everything — the hard stuff that nobody else wants to deal with. They might take it somewhere else, and they won’t want to work on it, so they bring it to us. We are the only company in town that has a clean room for data recovery.”

We also wanted to know what their mission is at ProTek and how they work to make the world a better place. Here’s what Clint had to say:

“We just want to help out the local community and do their repairs. We get out of the community what we put into it. [With our help,] people don’t have to buy new products, reducing the creation of more waste, etc.”

Building Success by Providing the Best Service at the Best Price

Clint attributes ProTek’s strong online reputation to their commitment to providing the best service for their customers at the best price while always being transparent:

“I think we get all of the reviews because we do good work and we stand behind that work with a great warranty.”

Outside of building a powerful online reputation, ProTek has gotten their name out there through word of mouth and organic search results online. Clint told us that they used to do Adwords, but these days, their reviews are what lead their customers to them. He added:

“It’s really all about taking care of the customer.”

There are so many business owners out there looking to build the kind of online reputation ProTek has. Here’s Clint’s expert advice for them:

“Be personable with as many clients as you can. It is very, very difficult to do. Even if you have a great staff, you want to make that one-on-one [interaction] a priority. You want people’s feedback. If there is a problem, you need to address it immediately. Every single customer that is mad is going to tell at least five or 10 other people, and it will cost you a lot more in business than it will to make it right. Customer service is essential. It is very easy to get negative reviews; it is very hard to get positive reviews.”

Congratulations to the team at ProTek for being a 2019 Top Rated Local award winner, and thank you so much, Clint, for taking the time to speak with us!

We highly recommend ProTek in Huntsville. Visit their website today!

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