Top Rated Local® is pleased to announce that Events By Melody is an award winner for event planners in 2019.
If you are looking for an event planner that will bring you ease of mind on your big day, look no further than this award-winning company!
Events By Melody has received many overwhelmingly positive reviews across four different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 99.00 and two 2019 Top Rated Local award for ranking as one of the top 100 businesses and one of the top three event planners in all of Minnesota!
Here’s just one of their many five-star reviews:
“I can’t say enough[about] what a help Melody and her team were. I hired her as my day-of coordinator, but she was tremendously helpful through the whole process. [She helped] us through an issue with our room-blocks early on, and answer[ed] loads of questions about what to do in sticky situations. I had a small, nontraditional wedding, and her presence helped fill the void of a wedding party. She felt like a friend through the planning process, the kind of friend that doesn’t get annoyed hearing from you every other day with 10 ‘this-or-that’ planning questions (so, the best kind of friend). I would recommend her to anyone!” – Vanessa
It is because of excellent reviews like this that Events By Melody is now able to call themselves a Top Rated Local award winner!
Not Your Average Event Planners
We were excited to learn all about how Events By Melody has been able to build such an impressive reputation, so we sat down with Melody Hall.
The first thing we wanted to know was what it is that makes Events By Melody stand apart from their local competitors. Melody told us that communication is key! At Events by Melody, they strive to provide the best possible communication with both their clients and vendors. Even when they are not in the office, they make sure that everyone who emails them will get an auto-response letting them know their email was received and that they will get back to them as soon as they are able. Melody said:
“In this day and age, people want answers now. Hire us and, we’ll ensure you’re taken care of!”
Building Success Through Communication
Events By Melody has such an incredible online reputation, so we were excited to learn some of the ways this business has been marketed over the years.
Online, it is important for Events By Melody to remain visible to their community, so they make sure to have a strong presence on social media platforms, like Facebook and Instagram. They utilize Instagram stories to show some behind-the-scenes work they are up to on a daily basis.
We also learned that they utilize a monthly e-newsletter, which includes what they are up to, recent blog posts, testimonials and reviews, recent achievements or awards, and upcoming industry events.
The most important kind of outreach they use is their online reviews. We learned that in this industry, a review is so valuable to a company, so Melody makes sure to always reach out to everyone she works with to request feedback on the service they received. This connects with how much Melody values communication. She shared:
“After we work with a client, we send a follow-up email a few days later requesting a review for our services… If we do not hear back, we try again a few weeks later, and finally, if we still haven’t heard back, we will try once more after that. Most times, the trick to getting reviews is to ask and ask again. Also, responding to these reviews is important! It can be as quick as a “Thank you so much! We enjoyed working with you!”
While they keep up with their community online, we also learned about how important it is for them to create and foster relationships with vendors and venues. Melody will often tour wedding and event venues, and meet with vendors, like DJ’s, photographers, caterers, and florists.
There are many businesses out there that are looking to build as impressive a reputation as Events By Melody has managed to. We asked if Melody could share any expert advice with these companies. Here’s what she had to say:
“You’ve probably heard someone say, ‘If you don’t ask, the answer is always no,’ and that speaks the truth! I’ve often had other industry friends ask me [how I] get so many reviews. I tell them it’s because I ask and I ask again. It’s that simple. Reviews are so very important to a service-based industry, and just know that prospective clients/customers are reading these reviews before making a decision to hire you. Also, having a strong presence on social media is important. Updating your Facebook and Instagram should be a prerequisite for building a strong online reputation. Prospective and current clients are curious to know what you’re up to! Once you’ve built it up, be sure to maintain your strong online reputation.”
Congratulations to Events By Melody for being a 2019 Top Rated Local award winner, and special thanks to Melody for taking the time to speak with us!
