Top Rated Local® is pleased to announce that Orangetheory Fitness Overland Park is a 2019 award winner!
“This place is the best workout studio I have ever been too. It starts up front with the wonderful staff, very helpful and friendly. The coaches bring a high level of energy, assistance, and encouragement during the class. If you are looking for a new workout home, this is it!” -John S.
As one of the top five fitness centers in Kansas, Orangetheory Fitness Overland Park has received more than 100 outstanding reviews just like this. That’s earned them a 95.84 Rating Score™, a 4.98 average star rating, and a 2019 Top rated Local award!
Not Your Average Fitness Center
Morgan Hartzler, the manager of Orangetheory Fitness, took some time to speak with us about the business’ exemplary online reputation.
Right off the bat, we wanted to know how she and her team make themselves stand out from other gyms and fitness centers in Kansas. “We are really good about making people feel special when they’re here. We want everyone to feel like an athlete. Our coaches are absolutely phenomenal. We have six coaches at this location, and they’re all very passionate about their jobs! The make the magic happen here, and the members look up to them,” she told us. “We always work on being positive and encouraging, and we make sure that during each class, the coach will give every single person individual feedback. We also have more of a mom & pop feel than some other gyms. We want to get to know our clients personally. We want to make sure we recognize life events for them, like birthdays or growing their families. Going the extra mile and doing those little things make a big difference!”
Morgan told us all about her team’s unending dedication to the people they serve, saying, “Our mission statement changes all the time, but at this studio, we want to make every single person feel special and like an athlete. We just want to help make people more healthy! If this can be a place for people to come relieve some stress it can mean the world to someone.”
Building Success By Sweating The Small Stuff
As for a secret to success, Morgan and her team focus on incentivizing reviews. She said, “We have a program called Listen360. As soon as someone leaves their first class, they get sent a link to leave a review. If they do leave a review we incentivize them with a credit! The moral of our studio leads to a lot of our good reviews!”
We couldn’t let Morgan go without finding out what advice she has for other businesses that want to build up a stellar online reputation. This is what she said:
“The little things go a long way. Always pay attention to the small stuff! Make sure to go the extra mile for everyone. It will make your business stand apart!”
Congratulations to the team at OrangeTheory Fitness Overland Park for being a 2019 Top Rated Local award winner, and thank you so much, Morgan, for taking the time to speak with us!
