Top Rated Local® is pleased to announce that All Hardwood Floors LLC is a 2019 award winner for flooring contractors in Connecticut!
For all of your hardwood flooring needs, you won’t find a better, more professional company to work with than All Hardwood Floors LLC.
All Hardwood Floors LLC has received almost 150 reviews on five verified sites with an average rating of 4.92 stars, earning them an outstanding Rating Score™ of 99.21 and a 2019 Top Rated Local award for ranking among the top five flooring contractors in all of Connecticut!
Here’s just one of their many five-star reviews:
“Andy is honest and great at communicating with you on your level of knowledge regarding hardwood floors. My knowledge was very low before meeting Andy, who is open to sharing his expertise with his clients. He set up a schedule that worked with my work schedule, and everything was done just the way he explained it to me. My hardwood floors were transformed from old and petrified to naturally enhanced hardwood flooring. My feet feel amazing on the natural wood floor, and my mind was at ease because it was done right the first time.” – Lorraine A.
Not Your Average Flooring Company
Andy Ross, co-owner of All Hardwood Floors LLC, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets All Hardwood Floors LLC apart from the many other flooring companies in Connecticut. Andy pointed to their commitment to maintaining communication with their clients and responding to them within a five-minute timeframe. He added:
“I also send out a personal, handwritten thank you card to customers, as well as a mass text to all my customers during the holiday season, not to sell them anything, but to tell them happy holidays and to have a safe season. We care about our customers afterward. After the job’s done, we keep in touch and even give them advice and tips for future use. Everyone wants instant gratification/results, and I have the ability to respond in such a small amount of time and the ability to go out and do quotes for customers so fast that people appreciate the instant access.”
Andy went on to say:
“We stress education and like to give out as much information about our products and processes as possible, as well as to provide a thorough education on why/how we do the job.”
We also wanted to know why they do what they do at All Hardwood Floors LLC and how they work to make the world a better place. Here’s what Andy had to say:
“We are born again Christians, and we try to volunteer for the church. My wife is fluent in Spanish and is a translator for the immigrant programs. We do our best to help those in need, outside of our customers in need. We look to help our community and others in less fortunate situations as best we can.”
Building Success With a Commitment to Communication
When we asked Andy about All Hardwood Floors LLC’s secret to such a strong online reputation, he said:
“It comes down to quality, service and price. We follow up with customers beyond ‘as much as possible.’ I am an uber communicator. A lot of people complain that there is a lack of communication from other service providers. We strive to communicate and respond to any customer inquiries as much and as fast as humanly possible.”
Outside of building the kind of online reputation any business owner would envy, All Hardwood Floors LLC has spread the word about who they are and what they do through postcards, Google ads, SEO (search engine optimization), Yelp, Angie’s List and by dropping information off at real estate offices.
Clearly, Andy knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:
“There is not a single magic bullet. It takes trial and error, and you must track everything. We keep statistics about all of our customers and jobs, as we track all data and information.”
Congratulations to the team at All Hardwood Floors LLC for being a 2019 Top Rated Local award winner, and thank you so much, Andy, for taking the time to speak with us!
We highly recommend All Hardwood Floors LLC in Norwalk. Visit their website today!
