Arizona’s Top Rated Local® Flooring Contractors Award Winner: Complete Flooring Tucson

Top Rated Local® is pleased to announce that, thanks to their wonderful 98.45 Rating Score™, Complete Flooring Tucson is a two-time award winner in 2018!

When it comes to flooring in Tucson, one company stands above all the rest — Complete Flooring Tucson.

The team at Complete Flooring Tucson places an emphasis on customer service, and it has helped them earn dozens of online reviews with an average rating score of 4.84 stars and two Top Rated Local awards in 2018 — one for being rated number two out of all flooring contractors in Arizona and one for being among the top 100 business in Arizona.

Here is just one of the many five-star reviews they’ve received:

“Every step in the process of selecting, measuring, purchasing and installing new hardwood flooring was seamless. From the moment I walked in the showroom, staff designers took the time to answer all my questions and advise me on the pros and cons of various products. After placing the order, staff contacted me promptly with times and dates of measuring, delivery and installation. Installers were very experienced, courteous and helpful.” – Phyllis L

Not Your Average Flooring Contractors

A family-owned business — not a franchise like most other flooring stores — there are many things that set Complete Flooring Tucson apart from other flooring stores.

For one, the team at Complete Flooring is incredibly knowledgeable and truly love what they do, and because they aren’t paid on commission, the focus is 100-percent on helping the customer find what’s best for their needs. There is never any pressure from the sales team at Complete Flooring, and that’s a refreshing change for their customers.

Another thing that sets Complete Flooring apart is that they only buy “firsts” from their vendors, which are products that have been rigorously tested for quality. The team at Complete Flooring also stands behind their installations, and they are working toward upgrading their technology so that they can continue to improve customer service and efficiency.

We asked the owner of Complete Flooring Tucson, Bob Morken, why they do what they do. Here’s what he had to say:

“We want to be known as the best flooring store and best trade in southern Arizona, one that provides the most complete service of design and selection all the way through to hassle-free installation — all at a fair price.”

Building Success Through Great Customer Service

Bob credits Complete Flooring’s strong online reputation to his team’s dedication to providing customer service as it should be.

“Our team is focused on product knowledge, design and installation to best inform our customers and help them find the right type of flooring for their home. We sell great quality at a great value and follow through with scheduling and a top-quality installation that is always completed on time and within budget.”

In addition to working toward building an enviable online reputation, Bob says that Complete Flooring Tucson advertises in select, local publications, and they support other local businesses and give back to their community through volunteer work.

When we asked Bob what advice he has for other business owners looking to grow their business and build their online reputation, he had these words of wisdom to share:

“Provide better customer service than, not just your direct competition, but every other company in the broader field. In our case, we want to be the best of all the trades, not just of the flooring trade. So when a customer later shares their home renovation experience with family and friends, we are described as the best trade they worked with, better than the plumber, cabinetry, window shade company or whomever else they had work for them.”


Congratulations to the team at Complete Flooring Tucson for being a 2018 Top Rated Local award winner, and thank you so much, Bob, for taking the time to speak with us!

If you’re in the market for new flooring for your home, we highly recommend working with Complete Flooring Tucson. Visit their website today to learn more.

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