Top Rated Local® is pleased to announce that Floor Decor is a two-time 2019 award winner in Connecticut!
For all of your flooring needs, there’s no better company to rely on than Floor Decor in Orange.
Floor Decor has received hundreds of reviews on six verified sites with an average rating of 4.96 stars, earning them a marvelous Rating Score™ of 99.64 and two 2019 Top Rated Local awards for being ranked among the top 100 businesses and the number one flooring contractor in all of Connecticut!
Here’s just one of their many five-star reviews:
“Floor Decor was recommended to me by a friend who used this business to put a new floor in her home. From beginning to end, Michael and Janine were outstanding. There was never any pressure, only terrific guidance. They were in constant communication with me throughout the process. My natural, wide-plank, oak flooring is stunning. The installers did a beautiful job, and their cleanup was immaculate. If you are looking for any type of flooring, Floor Decor is the place for you.” – Shirley G.
Not Your Average Flooring Company
We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Mike Phoenix, who co-owns Floor Decor with his daughter, Janine.
The first thing we wanted to know was what makes Floor Decor a one-of-a-kind flooring company in Connecticut. Here’s what Mike had to say:
“Simply put into two words — we care. We are a family-owned business with ties to our community. We are members of our local chamber of commerce, and we support area businesses. Our goal is to have all our customers love their new floors and tell their friends and family about us. We want our customers to have a worry-free experience, so all of our installations are backed by our Lifetime Installation Guarantee.”
We also asked Mike what their mission is at Floor Decor and how they work to make the world a better place. Here’s his response:
“When you shop at Floor Decor Design Center, you’re spending time at the kind of place that friends refer friends to. We care intensely about helping you find the right product to make your home be all that you want it to be. We’ll make it easy; we won’t pressure you, and we won’t overcharge you.”
Building Success by Wowing Customers
Mike attributes Floor Decor’s strong online reputation to their commitment to wowing their customers:
“We strive to ‘wow’ our customers with a memorable shopping experience by helping them select the best flooring option for their needs. We follow that up with a stress-free installation done by our team of craftsmen who meticulously install all our flooring to the highest industry standards. All our installations are then followed up with a phone call and an email to be sure our customer loves their new floor.”
Outside of building a powerful online reputation, Floor Decor has gotten their name out there through social media, their weekly blog, their monthly newsletters and the exclusive trade programs they offer to the designers, real estate agents and facility managers they work with on a regular basis.
Every business owner wants to build the kind of online reputation Floor Decor has. When we asked Mike what advice he has for those business owners, he said:
“Treat your customers right. If you’re looking for repeats and referrals, it’s the only way.”
Congratulations to the team at Floor Decor for being a 2019 Top Rated Local award winner, and thank you so much, Mike, for taking the time to speak with us!
We highly recommend Floor Decor in Orange. Visit their website today!