Top Rated Local® is pleased to announce that Floors To Go is a 2019 award winner!
A 97.00 Rating Score™, a perfect five-star average rating on verified sites, and more than 50 reviews on verified sites make Floors To Go one of the top 10 flooring businesses in the entire state of Virginia. Here’s one of the fabulous reviews they’ve received:
“Floors To Go is outstanding in every way. We recently had our entire downstairs flooring redone, and it looks amazing. The attention to detail, the never-give-up attitude, and the care they took in making sure we were more than satisfied is like nothing we’ve ever experienced with any other vendor in the past 20 years of homeownership. Excellent service!”
Not Your Average Flooring Company
Chris DeJesus (head of sales and marketing) and Matt Beasley (COO) took some time to speak with us about their business’ online reputation.
Of course, we wanted to know what it is that sets Floors To Go so high above their competition. “Customer service is a top priority/ The next thing is craftsmanship — everyone provides the same materials; it really comes down to how that product is installed in the home and the experience that the homeowner has with the installation crew,” Matt and Chris told us. “We follow manufacturing guidelines and use the latest tech to install the product. We have three generations of experience in floor coverings, so our expertise is unmatched in the area.”
Building Success Through Quality and Experience
So, what’s the Floors To Go secret to success? If you ask Matt and Chris, they’ll say it’s “high-quality customer service in the showroom to the job site, developing good relationships with the customer, and creating a positive experience throughout. We don’t offer a typical contractor experience. We intentionally collect feedback and ask for referrals.”
Two key players in an award-winning company, Chris and Matt have this advice for other businesses that want to create, maintain, or improve their online reputation:
“Build a strong foundation of operational expertise.”
Matt and Chris also have some advice for consumers:
“In regard to ‘stretch-in’ carpet installation, consumers need to insist that their material is installed per the manufacturer guidelines. This especially includes the use of a power-stretcher, a tool that is a requirement for installation, but is all too often missing from our competitors’ job sites. A proper carpet stretch protects the materials warranty and extends the overall life of the product.”
Congratulations to the team at Floors to Go for being a 2019 Top Rated Local award winner, and thank you so much, Chris and Matt, for taking the time to speak with us!