Top Rated Local® is pleased to announce that Bibber Memorial Chapel is a 2019 award winner for funeral homes and services in Maine!
If you’re looking for a funeral home that will provide you with the professional, compassionate service you need, look no further than Bibber Memorial Chapel in Kennebunk.
Bibber Memorial Chapel has received multiple reviews on two verified sites with an average rating of 4.92 stars, earning them an incredible Rating Score™ of 91.21 and a 2019 Top Rated Local award for ranking among the top five funeral homes and services in all of Maine!
Here’s just one of their many five-star reviews:
“The staff at Bibber Memorial Chapel are exceptional! They went above and beyond to accommodate my family. My cousin’s baby had gotten sick in the car, and the staff washed the car seat cover and the baby’s clothes for her. They also provided my cousin with cleaning supplies to clean the car out. They were polite, kind and had a great sense of humor! Anything we needed, they provided. I highly recommend Bibber Memorial Chapel. If I could give them 10 stars, I would! Thank you so very much, Bibber Memorial Staff, for your generosity and kindness.” – Katie A.
Not Your Average Funeral Home
Doug, the owner of Bibber Memorial Chapel, generously gave us a few minutes of her time to tell us about this one-of-a-kind, family-owned business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets Bibber Memorial Chapel apart from the many other funeral homes in Maine. Here’s Doug’s response:
“We’re always trying to find an individual way to take care of each family. We listen and bring elements from our conversation [with the family] to the services that the family ultimately plans. We try to be really responsive to the families we serve, and it makes a big difference.”
We also wanted to know why they do what they do at Bibber Memorial Chapel and how they work to make the world a better place. Doug told us that he, his father and his brother are all former members of the local fire department, are all Rotarians, all sing in choirs and are all involved in the community on an individual basis.
Building Success Through Community Service
When we asked Doug about Bibber Memorial Chapel’s secret to such a strong online reputation, he said:
“Every family that we serve, we survey though our membership in the National Funeral Directors Association.”
Outside of building the kind of online reputation any business owner would envy, Bibber Memorial Chapel has spread the word about who they are and what they do through community service:
“Our marketing is our community service. We’re fortunate that in the area we serve, having been in the community for 81 years now, we’re able to build the personal relationship aspect. Between that and our online presence, that’s how we get the word out.”
Clearly, Doug knows a thing or two about growing a business and building an online reputation. Here’s her expert advice for the many other business owners out there:
“Be responsive to the customer. Listen to what the customer is trying to say — sometimes that takes a little work, but be ready to bring the professional acumen to the conversation to meet their needs. The higher the customer service, the better your reputation.”
Congratulations to the team at Bibber Memorial Chapel for being a 2019 Top Rated Local award winner, and thank you so much, Doug, for taking the time to speak with us!
We highly recommend Bibber Memorial Chapel in Kennebunk. Visit their website today!
