Top Rated Local® is pleased to announce that Kansas City Funeral Directors is a 2019 award winner!
As one of the top three funeral homes and services in the entire state of Kansas, Kansas City Funeral Directors has earned a 94.86 Rating Score and a 4.89 average star rating. Their service to their community has also earned them tons of positive reviews from families in the state. Here’s just one example:
“2018 was supposed to be the happiest year but ended up becoming the saddest. It was a process to send our loved one home (internationally) for final burial. From day one, Kansas City Funeral Directors never stopped working our case, truly going above and beyond expectations. Communication was excellent; our director was very transparent about their process and potential problems with our situation. Even when our case was out of their hands and they could say that their job was done, they still cared to follow up that our loved one actually did make it home without issue.” -Reggie D.
Not Your Average Funeral Home
Thad Rogers, the owner of Kansas City Funeral Directors, took some time to chat with our team about his business’ outstanding online reputation.
The very first thing we wanted to know was how Thad and his team differentiate themselves from other funeral homes in the area. He told us, “Number one, we’re a family-owned business. Family owned and operated. Everyone who works here is family. That we again offer impeccable service to our families. We have some of the best prices in town for funeral services.”
Thad and the Kansas City Funeral Directors team take immense pride in providing funeral solutions for people of all backgrounds. “Our mission with our business is number one to offer funeral services to all people regardless of race, creed, color, gender, sexual orientation,” he told us. “So we offer our funeral services regardless of any external factors. We offer low-cost funeral services especially to those families are economically challenged at a very good rate. We offer our services regardless of who you are, what you are, how much money you have. Everyone deserves respect. Everyone deserves to have a great service regardless of any of those factors. We pride ourselves on being very neutral when it comes to people of different faiths, different genders, different sexual orientations, different religions. We offer the great service regardless.”
Building Success Through Good Service
According to Thad, the Kansas City Funeral Directors secret comes down to how well they treat people. He told us, “People like us because we offer good service. You can’t have anything without good service because people just won’t come back to you. We’ve built a reputation on offering families good service at good prices. That’s our secret.”
Here’s Thad’s advice to other businesses that are working on their online reputation:
“Focus on service, number one. That’s the biggest thing anyone could ever do is to focus on your service and to make sure your employees are on the same page as you are. You can offer those services and once you have your services in line than you can focus on your social media. Without the support of your community and without continued word of mouth, you won’t be able to grow your business at all. So, you really have to concentrate on the basics before you can do anything and that basic in the funeral business is being of service.”
Congratulations to the team at Kansas City Funeral Directors for being a 2019 Top Rated Local award winner, and thank you so much, Thad, for taking the time to speak with us!
