Top Rated Local® is pleased to announce that RCS Garage Doors is a 2019 award winner for garage door contractors in North Carolina!
From garage door repair to replacement and installation, RCS Garage Doors in Charlotte has what it takes to handle all of your needs.
RCS Garage Doors has received hundreds of reviews with an average rating of 4.91 stars, earning them a remarkable Rating Score™ of 97.12 and a 2019 Top Rated Local award for ranking among the top 10 garage door contractors in all of North Carolina!
Here’s just one of the many five-star reviews that got them there:
“Josh came out and serviced our garage doors today. He was professional and polite, and was forthright in the costs that would be involved. I also really appreciated how he explained everything he did and taught me how to oil and properly maintain our doors going forward. He knew exactly what to do to repair one of our doors in two places. I will definitely hire RCS again in the future, especially if they’ll send Josh!” – Sarah A.
Not Your Average Garage Door Company
We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Bob Signore, the owner of RCS Garage Doors.
To kick off our conversation, we asked Bob about what makes RCS Garage Doors unique compared to the many other garage door contractors in North Carolina. Bob told us:
“My guys go out and interact with the customer. We relate with them. We talk about everything else other than the door. We do the right thing. We’re in this business to try to change the way people look at this industry. I’ve been doing this for 20 years, and I’ve sat in a lot of seats in bigger companies. I had issues with customers feeling like garage door companies would rip people off. We’re trying to change the industry! We’re fair with the customers. With us, they get a great service at a fair price!”
Bob went on to add:
“We’re two-time presidential award winners for Clopay and the only one in the Charlotte area!”
We also asked Bob about the RCS Garage Doors mission and how they work to make the world a better place. Bob shared with us:
“We want you to have a superior customer experience. We want to change the way people see the garage door industry.”
Building Success Through Superior Customer Service
Bob credits RCS Garage Doors’ strong online reputation to their commitment to providing superior customer service day in and day out:
“We go above and beyond with every customer we go out to. We’re not out there to fix a door; we’re out there to bring the experience! We mention that we’d love their feedback on any review board, and a lot of customers will leave one.”
Outside of building a powerful online reputation, RCS Garage Doors has by being a ‘Google Guaranteed’ business, through pay-per-click campaigns on Google, by having a contract with Home Depot to install garage doors bought at all of their stores and through HomeAdvisor, but most of their business comes from word of mouth and repeat customers.
There are many business owners looking to grow their business and build their online reputation. Here’s Bob’s expert advice for them:
“Put your customer first, always! Take care of your customers and your employees. If you do those two things, you’ll have a successful company.”
Congratulations to RCS Garage Doors for being a 2019 Top Rated Local award winner, and thank you so much, Bob, for taking the time to speak with us!
We highly recommend RCS Garage Doors in Charlotte. Visit their website today!