Top Rated Local® is pleased to announce that Carter Healthcare is a 2019 award winner for Home Health Care Providers in Kansas!
Carter Healthcare has received hundreds of reviews on three verified sites with an average rating of 4.63 stars, earning them a fantastic Rating Score™ of 93.31 and a 2019 Top Rated Local award for ranking among the top 10 home health care providers in Kansas.
Here is just one of their many five-star reviews:
“Carter Healthcare is a leader in the home health and hospice community who consistently lives up to their motto of helping people live better lives. They employ an amazing group of caregivers from the corporate office to the field and instill a team atmosphere in all who come through the door. Carter continues to focus on allowing their patients to enjoy the independence and comfort of healing from home to achieve the very best outcomes possible in everyone they have the privilege to serve.” -Kevin H.
Not Your Average Home Healthcare Company
In order to learn a little more about Carter Healthcare, we took a few minutes to talk with the Director of Operations of this award-winning business, Jessica Hoover.
The first question we had for Jessica was what sets Carter Healthcare apart from other home healthcare providers in Kansas. Jessica shared with us that they are an accredited employer. This process is rigorous, but it is a very prestigious accomplishment. They are one of the few healthcare companies in the area that is accredited. All of their offices are credited or have pending accreditation. They have been accredited in other regions for over 20 years.
We also asked Jessica what their mission is at Carter Healthcare and how they work to make the world a better place. Here’s what she had to say:
“The whole point of what we do is not just to help our patients, but also our employees live better lives. [We are] helping people live better lives. If grandma trips and falls and has to move out of the home she raised her children in, it’s very emotional and studies show that the rate of recovery isn’t as high when you can do so in your home. We help patients live independently.”
Building Success Through Upholding High Standards
Jessica credits Carter Healthcare’s strong online reputation to the efforts they put into networking with other healthcare businesses. They partner with hospitals to become one of the top providers within the community. Carter Healthcare is truly a growth-minded company and seeks out ways in which they can continue that growth. Jessica adds:
“We are a service-based company. We recognize all employees every single month who are celebrating their birthday and encourage them to leave a review. We use suggestions from employees on these reviews to continue to keep them happy, provide great service to our patients as well.”
There are many business owners out there looking to grow their business and build their online reputation. Here’s Jessica’s expert advice for those business owners:
“Online reputation is only as good as the data that is submitted. If you have angry employees and angry customers, which we all have, be sure to encourage those who are satisfied to speak up. We all have satisfied customers and employees or else we wouldn’t still be in business, so you need to get them to speak up. You would be surprised at how willing your employees are to speak up. You need the happy employees and happy patients to be the voice that represents you online. I encourage my staff to communicate with me because I can’t fix what you don’t tell me about. [I ask them to] give me their ideas [and to share the] issues they are having. Empower them to make suggestions. If you don’t have that negative feedback you can’t get better and improve.”
Congratulations to the team at Carter Healthcare for being a 2019 Top Rated Local award winner, and thank you so much, Jessica, for taking the time to speak with us! View their website here!
