We are thrilled to announce that, due to their incredible 92.30 Rating Score™, Home Care of The Grand Valley is a 2018 Top Rated Local® award winner! Due to their incredible service to their community, they’ve received an impressive 92.30 Rating Score™. Here are just a couple of the enthusiastic reviews that got them here:
“Homecare of the Grand Valley is a wonderful agency. It is evident that the staff care about the customers they are helping. They are all friendly and knowledgeable. If you or your family are needing assistance with medical needs, I would highly recommend Homecare of the Grand Valley!” -Angela D.
“When I had a knee replacement, the management and staff were the most caring group and had me up and back to normal within a few weeks. I referred them to my sister, who transitioned from a rehabilitation facility after COPD and pneumonia, and she is extremely happy with their professionalism… and she’s a retired RN!” -Sue B.
CEO, Charleen Raaum, took a moment to speak with us about her agency’s phenomenal online reputation. Here’s what we found out:
What is your secret to such a strong online reputation?
We keep an active presence on Facebook, sharing stories from the heart with the community that follows us online. We also spread the word verbally and by participating in local events and charities.
What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?
Our agency and employees have passion stronger than anyone else out there. They truly believe that what we do makes a difference in the world. In everything we do, we lead with the heart. That’s why we are the go-to agency in the industry.
Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?
Our mission is to help individuals with chronic illness. We have a passion for our work and a fundamental belief that people have a right to heal in their homes.
Outside of building a strong online reputation, what else do you do to market and grow your business?
We are actively involved in community projects, such as helping the homeless and serving at local hospitals with patients. Our team is heavily invested in figuring out what people need to help them maintain a high quality of life at home. Word of mouth is huge for us, and we focus on having an open dialogue with our community about home care. Because of our proven service, we are the go-to agency that hospitals, private insurance companies, and transition companies in our area choose.
What advice do you have for other businesses trying to build a strong online reputation and grow their business?
Tell your story from the heart. Not only share your “why”, but how you set yourself apart as an employee-friendly, stellar place to work.
Thank you for speaking with us, Charleen! We appreciate your time. Congratulations to you and your entire team on your 2018 Top Rated Local award! Want to know more? Check out their website today.
