Michigan’s Top Rated Local® Home Health Care Providers Award Winner: Home Instead Senior Care

Top Rated Local® is pleased to announce that Home Instead Senior Care is an award winner for home health care providers in 2019.

If you are looking for a caring and high-quality home health care provider in Grand Rapids, Michigan, look no further than this award-winning company!

Home Instead Senior Care has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.64 stars, earning them an impressive Rating Score™ of 93.40 and a 2019 Top Rated Local award for ranking as one of the top 10 home health care providers in Michigan!

Here’s just one of their many five-star reviews:

“We have been using Home Instead Senior Care for my father for about six months now. Their kind and professional care has allowed him to stay in his own home. It has also provided my sister and me peace of mind knowing that he’s well taken care of when we can’t be there. It took a while to find the right team of people to care for him, but Home Instead worked very hard to make sure he had the right fit. One of the benefits of using an agency is that if someone can’t make it, they find coverage right away. This has been very reassuring and helpful to us. The office staff [has been] very responsive and friendly whenever we have contacted them. They have also contacted us when their staff noticed a change in his condition. Overall, we have been very happy with our experience with Home Instead!” – Veronica L.

It is because of excellent reviews like this that Home Instead Senior Care is now able to call themselves a Top Rated Local award winner!

Not Your Average Home Health Care Providers

We were excited to learn all about how Home Instead Senior Care has been able to build such an impressive reputation, so we sat down with the director of operations, Brad Wolfe. The first thing we wanted to know was what it is that makes Home Instead Senior Care stand apart from their local competitors. Brad says:

“The secret lies between keeping customers happy and making sure our staff asks for honest feedback.”

Brad shared that the company focuses on providing excellent training programs for their caregivers that allows for them to physically practice the skills they will be using. They also practice using quality assurance visits to be certain that the caregivers are providing great service. These practices help Home Instead Senior Care to work toward their mission, which Brad defines as:

“Enhancing the lives of everyone we encounter”

Building Success Through Service

There are many businesses out there that are looking to build as impressive a reputation as Home Instead Senior Care has managed to. We asked if Brad could share any expert advice to these companies. Here’s what they had to say:

“It starts with going above and beyond with customer service. If a customer is impressed, then their feedback is usually organic. Enhance the lives of everyone you encounter! We take care of our customers, and they take care of us in return”


Congratulations to Home Instead Senior Care for being a 2019 Top Rated Local award winner, and special thanks to Brad for taking the time to speak with us!

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