Top Rated Local® is pleased to announce that The Cleaning Girl, Inc. is a 2019 award winner for house cleaning companies in Delaware!
Come home to a clean, relaxing space by relying on the team at The Cleaning Girl, Inc. in Wilmington.
The Cleaning Girl has received dozens of reviews on three verified sites with an average rating of 4.55 stars, earning them an outstanding Rating Score™ of 86.54 and a 2019 Top Rated Local award for ranking among the top 10 house cleaning companies in all of Delaware!
Here’s just one of their many five-star reviews:
“I booked The Cleaning Girl three days before Mother’s Day as a gift for my wife. Not only did they accommodate my last-minute request, they were able to get the job done in a timely and efficient manner. Kristy was professional and exceeded my expectations with the deep cleaning package. When my wife arrived home from her trip to Vegas, she was pleasantly surprised and thrilled at the great work Kristy had done. Thank you to The Cleaning Girl for delivering quality service. We will definitely be using you again.” – Wes R.
Not Your Average House Cleaning Company
We wanted to learn what makes The Cleaning Girl tick, so we took a few minutes to talk with the owner, Kelly Jones.
The first question we had for Kelly was what is it that sets The Cleaning Girl apart from their competition in Delaware. Here’s her response:
“We are definitely the innovators of the cleaning industry! We are the only provider of online booking, same-day booking, affordability and flexibility, and everything is seamless. That is what sets us apart from the other cleaning services and companies. We also have only one housekeeper per home, which really allows the homeowner to create a real relationship with their housekeeper instead of a team. We are 100-percent woman-owned and -operated, so we have a lot of focus on flexible work hours. We love to employ mothers, and we want to create a climate that moms can have an opportunity to get into.”
We also wanted to know what their mission is at The Cleaning Girl and how they work to make the world a better place. Here’s Kelly’s response:
“[Our mission is] to create a seamless residential house-cleaning experience by sharing unique and innovative domestic solutions.”
Building Success Through Customer Service and Cleaning Solutions
Kelly attributes The Cleaning Girl’s strong online reputation to their commitment to providing great service and effective cleaning solutions:
“It’s not easy! Earning and then getting the reviews are both difficult. A lot of people, especially in this industry, are a little hesitant to put information out there on the internet or put themselves out there. Bad reviews are easy; getting good reviews is hard! It requires excellent customer service and dynamite cleaning services.”
When we asked Kelly has The Cleaning Girl has gotten their name out there outside of building a powerful online reputation, she said:
“We keep up with rating; we track Google, and we keep up with as much ‘heavy lifting’ as possible when it comes to digital. There’s so much technology, and it’s so important to keep up with all the possible aspects you can.”
Kelly clearly understands a thing or two about growing a business and building an online reputation. Here’s her expert advice for the many other business owners out there:
“You need to know your product, and your message needs to be very clear. Having a clear message trumps everything. Just like driving, before you switch lanes, you have to signal and look and THEN change lanes — owning and running a business is the same idea. Understand what you can handle and what you can’t handle. Know your product; know your process, and know your numbers. If you can’t figure out those three things, find someone who can.”
Congratulations to the team at The Cleaning Girl, Inc. for being a 2019 Top Rated Local award winner, and thank you so much, Kelly, for taking the time to speak with us!
We highly recommend The Cleaning Girl, Inc. in Wilmington. Visit their website today!