Arizona’s Top Rated Local® HVAC Award Winner: Croffoot Heating and Air Conditioning

Top Rated Local® is pleased to announce that Croffoot Heating and Air Conditioning is a 2018 award winner!

Due to the outstanding reviews happy customers have left for them, Croffoot Heating and Air Conditioning has earned an impressive 98.00 Rating Score™ and, in turn, a spot among the top 10 HVAC companies in the state of Arizona. We went through all of the reviews left for Croffoot on our verified review sites and found two that we believe truly demonstrate the excellent service they provide to their customers.

“I had a standard AC checkup to get ready for summer. The two gentlemen were knowledgeable and very friendly. They let me know that one capacitor was acting up and I should probably replace it before summer begins. They shared with me the reasoning, the price, and how long it would take. The service was wrapped up quickly and without issue. A week later, I received a check in the mail from Croffoot for $94.00. Susan lets me know that the capacitor was in warranty so she was refunding me the difference! That’s honesty! I would have never known or thought twice about the warranty, yet Susan took care of that for me. I will refer and continue to use Croffoot as long as I live here.” -Brandon M.

“Andy was my technician again for this service, we are very pleased with his thoroughness and patience in answering questions. I had the distinct feeling that he was not looking to find something wrong or sell me something, rather, [interested in offering] a complete checkup and reporting of the facts! I will definitely hire this company again.” -Ron S.

Not Your Average Heating and Air Conditioning Company

Susie Croffoot, owner of Croffoot Heating and Air Conditioning, took some time to chat with us about her company’s impressive online reputation and what makes them different from other Arizona HVAC companies. The true care and effort that the team at Croffoot puts into each and every job is clear. In fact, when we asked Susie what their secret to online success is, she said, “Sounds cliche – but truly hard, honest work. Customers just want to be treated fairly and honestly.”

Building Success Through Authenticity and Experience

We wanted to know what the review-getting process was for Croffoot Heating and Air Conditioning, and we found out that for them, it’s all about just offering an excellent service.
In Susie’s words, “One thing about our reviews is that they are never asked for. The reviews on all the various websites are from customers who have taken their time on their own to sit down and write us a great review (for which we are very thankful). I have always been of the mind that if I have to ask for a review, I have diluted the true sincerity of that review. I have been told by many marketing companies that I am doing it wrong, but to me, an authentic review means much much more than one I asked for!”

As for advice to other businesses that are interested in improving their online reputation, Susie had this to offer:

“We’ve learned, in the 37 years we have been doing this, that it’s ok to make a mistake. Everyone is human. It’s how you handle those times that set the tone for customer satisfaction (and then the resulting positive review). When you make an error, level with the customer and keep them in the loop, then fix it! So many companies try to lie their way out and it just becomes a mess (as well as a nightmare in negative reviews)!”


Congratulations to the team at Croffoot Heating and Air Conditioning on being a 2018 Top Rated Local award winner!

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