Top Rated Local® is pleased to announce that Martin’s Heating & Air is a 2019 award winner for HVAC companies in Arkansas!
For all of your heating and cooling needs in Fort Smith, turn to the experts at Martin’s Heating & Air.
Martin’s Heating & Air has received dozens of reviews with an average rating of 4.78 stars, earning them an astonishing Rating Score™ of 97.82 and two 2019 Top Rated Local awards for ranking among the top 100 businesses and the top 10 HVAC companies in all of Arkansas!
Here’s just one of their many five-star reviews:
“Joe and Colton from Martin’s Heating & Air installed a new furnace and AC unit in our house today. Both of these young men were very polite, fun, professional and very good at what they do! They cleaned up after themselves better than I would have done, and the equipment is running smoothly! Great job, guys, and thank you!” – Jim H.
Not Your Average HVAC Company
We wanted to learn all about Martin’s Heating & Air and its impressive online reputation, so we took a few minutes to talk with the Marketing Coordinator, Beth Corey.
The first question we had for Beth was what is it that sets Martin’s Heating & Air apart from their competition in Arkansas. Here’s Beth’s response:
“We provide out-of-this-world service and experience! It starts with the very first call. Our CSR provides out-of-this-world service, and our comfort advisors and technicians follow. …We have booties to keep the carpet from getting dirty, and we make sure we clean up very well after we’re done. We make sure to educate our clients on what we’re doing, too, and provide all of the pertinent information. We provide them with a roadmap on not only the current repairs, but future repairs that will need to be done and the order in which they will need to be done. We also have a membership that gives our customers priority on calls as well as two maintenance calls per year.”
Beth went on to add:
“Indoor air can be exponentially more polluted than outdoor air! All of the materials that we use to make sure heat doesn’t move in and out of the house are trapping pollutants in the house. We have indoor air quality products that will help clean it!”
We also wanted to know what their mission is at Martin’s Heating & Air and how they work to make the world a better place. Here’s what Beth had to say:
“[Our mission is] to provide a comfortable, safe and healthy space for our customers and the entire community. We also provide a fun and friendly environment for our employees!”
“We are donating money to local charities, for which, we are asking the community for nominations. Once we have our nominees, we’ll have the community vote! Each person can vote once per day, and then it’s a dollar a vote after that. All of the proceeds will be donated to those charities.”
Building Success With Technicians Who do a Great Job
Beth attributes Martin’s Heating & Air’s strong online reputation to their technicians who do such a great job that it ensures that they get good reviews:
“We use Podium to send out review requests after every ticket is completed. It’s really our technicians that do such a great job to make sure they’re good reviews! We call our guys ‘out-of-this-world technicians!’”
Outside of building a powerful online reputation, Martin’s Heating & Air has gotten their name out there through their “out-of-this-world” blog; Facebook page; ads in the phonebook, on Facebook and on Google; newspaper ads; digital billboards and their Google My Business page. They are also very involved in their community, from the Chamber of Commerce to Habitat for Humanity and Next Step Day Shelter, and recently, they attended the United Way Day of Caring and worked at a local food bank. Additionally, they gave away a heating and cooling system to a family in need earlier this year.
There are so many business owners out there looking to build the kind of online reputation Martin’s Heating & Air has. Here’s Beth’s expert advice for them:
“Stay on top of things. Make sure that you’ve constantly got new content, and stay involved in your local community. They need to trust your business! Also, be creative. Make sure you’re doing things that no one else does!”
Congratulations to the team at Martin’s Heating & Air for being a 2019 Top Rated Local award winner, and thank you so much, Beth, for taking the time to speak with us!
We highly recommend Martin’s Heating & Air in Fort Smith. Visit their website today!