Top Rated Local® is pleased to announce that Pro-Tech Heating and Cooling is a 2019 award winner!
With a 98.87 Rating Score™, a 4.99 average star rating, and more than 100 fantastic online reviews, Pro-Tech Heating and Cooling is one of the top 10 HVAC companies in Michigan for 2019! Here’s just one of the reviews that helped them earn a 2019 Top Rated Local award:
“I was really impressed with the two furnace installers. They were here on time and answered all of our questions before, during and after the installation. We hardly knew they were here. I strongly recommend Pro-Tech Heating and Cooling to anyone needing furnace or air conditioning repair or installation.” -Richard T.
Not Your Average HVAC Company
Lisa Purvins, the owner of Pro-Tech Heating and Cooling, took some time to chat with us regarding her business’ extraordinary online reputation.
The very first thing we wanted to know was what it is that makes Pro-Tech Heating and Cooling stand so far ahead of the other HVAC companies in their area. Lisa told us, “Our customers are going to get a great value and have a very pleasant experience working with us. They’ll feel confident that they are getting what they paid for and we stand behind our work. We are always open, 24 hours a day. We never blow anyone off, even if they are not a regular customer.”
The Pro-Tech Heating and Cooling mission is to make sure each and every one of their customers is satisfied with the service they’ve received. “If you are an existing customer, we bend over backward to make sure you are taken care of. If you are a new customer, we try our best to get there asap,” Lisa told us. “We may have to change offer financing so they can. So many companies out there are not customer service oriented, they are all about the money.”
Building Success Through Individualized Service
When it comes to a secret to success, Lisa says, “We try to make sure no customer is unhappy. Very rarely does anybody call and say they are unhappy but when it does happen, we are on it and make it right. We only hire guys that can pass the test, that I would be comfortable with them if they were in my home. We give customers a gift bag with goodies, snacks, and a Yeti fridge-clip. We always want them to get a really good value…”
The following is Lisa’s advice to other business owners that are looking to boost their online reputation:
“Put the customer first. Negative reviews are the death of any business. Give them what you promised. Make sure they are getting what they paid for.”
Congratulations to the team at Pro-Tech Heating and Cooling for being a 2019 Top Rated Local award winner, and thank you so much, Lisa for taking the time to speak with us!
