Top Rated Local® is pleased to announce that Ratterree Heat and Air is a 2018 award winner!
Thanks to a dedicated team of heating and air professionals, as well as a perfect 100.00 Rating Score, a 4.92 average star rating, and dozens of positive reviews online, Ratterree Heat and Air is one of the top three HVAC companies in Texas for 2018! Here are just two of the spectacular reviews they’ve received:
“Great customer service and super friendly techs. They came out New Year’s Eve when we had a heater problem come up that day and a party that night. They got us all toasty again and recommended a fix for us to prevent future issues. Would recommend for sure.” -Jeff S.
“I have been using Ratterree for 10 years and they are the best. I got a call at one point from one of my customers who had gotten a quote for repairing a heating issue, but when I sent Ratterree out to get the issue fixed they were able to properly diagnose the problem and ended up saving them some money so I know I can completely trust them. I also had an occasion where we had 7 air conditioning units stolen in the middle of August and they really went way above and beyond to get them all replaced and back up and running within 3 days. I just couldn’t speak higher of these guys, I highly recommend them to others.” -Carl B.
Not Your Average HVAC Company
Mike Ratterree, the owner of Ratterree Heat and Air, took some time to speak with us about his business’ success online.
He credits the business’ success, in large part, to the team they’ve built. “Hiring and training the best techs in the industry is the Ratterree Heat and Air difference. Training them the right way ensures the job gets done right the first time! I still do service calls with techs to ensure things are right, and if I’m troubleshooting something over the phone and it’s not getting done correctly, I will personally visit the job and handle the issue.”
Building Success Through Integrity
Mike and his team have certainly impressed their clients, which is why we wanted to know what advice he has for other businesses that want to build their online reputation:
“Put the customer first. Take ownership of any issues and get a resolution to any issue even if it means coming out of pocket to get the job done right. Customer satisfaction and trust is critical in business in order to grow.”
Thank you for speaking with us, Mike! Congratulations to the team at Ratterree Heat and Air for being a 2018 Top Rated Local award winner!