Top Rated Local® is pleased to announce that Guarantee Maid Services is a 2019 award winner for janitorial companies in Louisiana!
From construction cleaning and event cleaning to office cleaning, Guarantee Maid Services in Baton Rouge has what it takes to meet your needs.
Guarantee Maid Services has received dozens of reviews with an average rating of 4.72 stars, earning them a fantastic Rating Score™ of 93.21 and a 2019 Top Rated Local award for ranking among the top five janitorial companies in all of Louisiana!
Here’s just one of their many five-star reviews:
“I have been a Guarantee Maid Service client for several years. I’m always very pleased with the quality and thoroughness of their cleaning services. The staff is trustworthy and professional. They are very reliable, and I definitely recommend them!” – Angela L.
Not Your Average Janitorial Company
We wanted to learn all about Guarantee Maid Services and its impressive online reputation, so we took a few minutes to talk with Lauren, who co-own Guarantee Maid Services with her mother.
The first question we had for Lauren was what is it that sets Guarantee Maid Services apart from their competition in Louisiana. Here’s Lauren’s response:
“What makes us different from any other company out there is our customer service. We treat our customers like they are a member of our family. If someone has a birthday, we mail a card; if someone has a pet pass away, we write them a card. If we get a low rating score from a customer, we have a great follow-up process. We want to make sure that our customers are satisfied after every cleaning; that’s why they pay for a service. If they’re not satisfied, they’re going to start looking for somebody else, so we strive for our company to be there on quality, and we’ve been in business for 36 years.”
Lauren went on to say:
“We are a family business. Family is important to us. We not only look at our customers like family, but we also treat our employees like family as well, with respect and kindness. We want our employees to stick with us like our customers do. We also want them to get time off and spend time with their families, just like we’re telling our customers we want them to do.”
We also wanted to know what their mission is at Guarantee Maid Services and how they work to make the world a better place. Here’s what Lauren had to say:
“Our mission is to give you your weekends back. We are also partnered with Cleaning for a Reason, which provides cleaning services for cancer patients undergoing treatment. They require two patients a month for two months, but we have extended that to four patients for four months. The community has given so much to us for 36 years, so that’s our way of giving back to it.”
Building Success Through Word of Mouth
Lauren attributes Guarantee Maid Services’ strong online reputation to their commitment to asking for reviews:
“We really hustle our cleaners to ask for reviews. We’ve changed the pay structure for our cleaners to reflect reviews as well, so they really hustle the customers to respond. We’ve also linked up with a survey company that sends an email the day after service asking people how we did. Based on their responses, we then ask the customer to write a review on Google, Yelp or Facebook. We always say that we want feedback from our customers, and we don’t take negative feedback as negative; we use it to learn how we can better improve our service. We want every customer to be happy after every visit. We’re human like anyone else, so we’re going to make mistakes, but we want to fix them, and we want to know what they are so we can learn from them, can grow as a company and won’t make those mistakes again.”
Outside of building a powerful online reputation, Guarantee Maid Services has gotten their name out there mostly through word of mouth, which says a lot about the kind of service they offer, but they’ve also recently started using Google Adwords and doing Google ads.
There are so many business owners out there looking to build the kind of online reputation Guarantee Maid Services has. Here’s Lauren’s expert advice for them:
“Don’t let one bad review bring you down; let it help you see how you can improve your service. Make sure to spend your money wisely. Educate yourself. If you’re not learning, you’re dying. Know where the market is going, and right now, it’s all going online.”
Congratulations to the team at Guarantee Maid Services for being a 2019 Top Rated Local award winner, and thank you so much, Lauren, for taking the time to speak with us!
We highly recommend Guarantee Maid Services in Baton Rouge. Visit their website today!