Top Rated Local® is pleased to announce that iClean is a 2019 Top Rated Local award winner!
“I’m very pleased with service from iClean. I like that they send the same team each time. My team is pleasant, friendly, careful, thorough, and always on time. I especially like that they bring their own equipment and supplies, so I don’t need to worry about having the right stuff and products on hand. Home is fresh and sparkling when they finish.”
“I have been using iClean for a little over a year, and I am very happy with the service. The five women who clean my home are always professional and pleasant. Their cleaning is very thorough. They have obviously been well trained, and they care about doing a good job. The owner of iClean is very easy to reach. He always answers the phone. He is pleasant and open to handling special situations. The owner and staff are very customer oriented.”
Those are just two of the many positive reviews the talented team at iClean has received from ecstatic clients. In fact, they’ve received such positive feedback online that they have a tremendous 94.00 Rating Score™ and a perfect five-star average rating!
Not Your Average Janitorial Company
Adan Acosta, the owner of iClean, took some time to speak with us about his business’ impressive online reputation.
We first wanted to know what exactly it is that sets Adan and his talented team apart from other businesses like them. “When people call for service, they’ve really already made a decision to work with us, but they’re looking for more value. I always try to give them the best deal I can, and obviously, I want to explain what we do, who we are, and what we offer, especially if they have a special request,” he said. “I want to be really clear about everything instead of misrepresenting our service just to get their business. We’re insured and bonded, and people don’t usually ask about that, but it’s great for them to know. We want them to be comfortable and have peace of mind when they decide to spend their money with us. “
Building Success Through Unmatched Service
Of course, as the owner of an award-winning business, Adan understands what it means to put the customer first.This is the advice he has to offer other business owners:
“Do the best job you can, and provide the best customer service. Be there when they ask, be willing to help, be on time, and know that it’s not easy to build a clientele. It’s a lot of work. Know that this is something you’ll have to spend money on. Advertising is so important. You’ll be invisible without it, so you’ll need to invest a budget for marketin You have to continue growing your business by investing in your clients and in yourself. No question, though, marketing and advertising is essential. Word of mouth is important too, but besides that, know that your budget during the first year should go toward advertising yourself and covering your expenses.”
Thank you for speaking with us, Adan! Congratulations to the team at iClean for being a 2019 Top Rated Local award winner!
