Top Rated Local® is pleased to announce that Lumina Gem is an award winner for jewelry stores in 2019.
If you are looking for a jewelry store that will help you to find or create the piece of your dreams, look no further than this award-winning company!
Lumina Gem has received many overwhelmingly positive reviews across five different verified sites with an average rating of 4.85 stars, earning them an impressive Rating Score™ of 98.49 and a 2019 Top Rated Local award for ranking as one of the top six jewelry stores in North Carolina!
Here’s just one of their many five-star reviews:
“When I began my search for the perfect engagement ring, I was a little lost. A friend suggested I go see Brad at Lumina Gem, and it was some of the best advice I ever received. I visited many times over several months and got ideas and tips from Brad, who was always patient with me and never pushy. Over that time, I researched and learned, and my vision became clear for exactly what I wanted. Then Brad helped me make it happen, assisting as I chose the perfect setting, and waiting patiently to find the perfect loose diamond. The end result was a stunning, gorgeous ring that I was proud to give to my fiance, and she loves it. I have since gone back and purchased our wedding bands as well, and the experience was just as great. [They have] high-quality jewelry with honest and patient service. I would recommend anyone looking for any type of stone or jewelry to go see Brad at Lumina Gem and not waste your time with anyone else.” – P.P.
It is because of excellent reviews like this that Lumina Gem is now able to call themselves a Top Rated Local award winner!
Not Your Average Jewelry Store
We were excited to learn all about how Lumina Gem has been able to build such an impressive reputation, so we sat down with the owner, Brad Bass.
The first thing we wanted to know was what it is that makes Lumina Gem stand apart from their local competitors. At Lumina Gem, they are able to offer a little bit of everything: appraisals, repair, custom, and estate jewelry. They have designer pieces at affordable prices. Brad shared:
“We try and treat everyone fairly. Ours are low-pressure sales with no intimidation. We want them to leave with the best piece of jewelry possible.”
As a way of being able to best serve their customers, they make sure to always keep up with the latest technology. Because of this, they are able to quickly check-out their customers, as well as offer quick turnaround for repairs. Since timeliness is an important piece of their customer service, they always have at least one jeweler on-site.
Building Success Through Community Involvement
Lumina Gem has managed to build a truly impressive reputation, so we were excited to learn more about some of the ways they have marketed themselves. We learned that they have a large email following and an in-house marketing coordinator who handles their email blasts and social media. Offline, they just make sure to stay present in their community. They try to give back however they can, and will donate and sponsor local charities.
There are many businesses out there that are looking to build as impressive a reputation as Lumina Gem has managed to. We asked if Brad could share any expert advice with these companies. Here’s what he had to say:
“Treat people with respect. Form solid partnerships with vendors and customers and anyone else involved with the business.”
Congratulations to Lumina Gem for being a 2019 Top Rated Local award winner, and special thanks to Brad for taking the time to speak with us!
