Thanks to their amazing Rating Score™, we are proud to announce that Diamondback Lock and Key has won two Top Rated Local® awards in 2018!
Whether Arizonians have been locked out of their car, home or commercial building, there’s one locksmith that stands above the rest — Diamondback Lock and Key.
With a 100-percent customer satisfaction guarantee for every service and more than 10 years of experience, Diamondback Lock and Key has managed to receive hundreds of five-star reviews from their happy clients, earning them an amazing 99.18 Rating Score and two Top Rated Local awards for 2018. Here’s just one of the many five-star reviews they’ve received:
“Exceptional service. Locked my keys in the car, and Eran arrived no more than ten minutes after I called. He stayed in touch while en route to make sure he could find me. Within minutes he had my door open. He worked with precise care and treated my car well. Completely reasonable price for such stellar service. Worth every cent! Eran is the man!” – Patrick F
Every company wants five-star reviews, so we sat down with Owner, Eran Sharabi, to find out how Diamondback Lock and Key has managed to earn so many over the years. Here’s what he had to say:
What is your secret to such a strong online reputation?
Honestly, our secret to success lies in our willingness to help. When you’re in it to help instead of to just make a living, it has a whole new meaning and people truly appreciate it. You act differently when you approach the job this way.
We also take it seriously when we hear that a client has had a bad experience, and it truly hurts me because that’s not the experience that people are supposed to have when they work with us. When unpleasant, unexpected situations do arise, though, we work hard to turn them into pleasant experiences.
Not only has this unique approach to the job helped us earn a great online reputation and positive reviews, but clients have even given us gifts and tips for providing such a great experience.
What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?
It all comes down to trust. We provide such a solid, trustworthy experience that, once clients experience our service, they won’t need to find another locksmith in the area ever again.
Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?
We’re here to help people get back into their car, commercial building or home as soon as possible. The heat in Arizona is intense, and it’s frustrating when people have to wait in the heat, or when they don’t know the timeline of what’s going to happen. We emphasize constant communication and prompt service with every interaction. We also make it a point to treat people fairly and charge accordingly.
Outside of building a strong online reputation, what else do you do to market and grow your business?
We’ve been able to grow our business by developing a good team, and I’ve known many of the people on our team before the business was even started. We all share the same view of customer service and how the job should be completed. We also provide a fun environment for our team. Our team loves their work, and none of my employees see their job as a burden.
When you have a strong team around you, you can accomplish anything you want.
What advice do you have for other businesses trying to build a strong online reputation and grow their business?
Love your job and be honest, and your clients will recognize that, they’ll enjoy working with you and they’ll return to you when they need your services again. It’s also important to stay on the cutting edge of what you do by working to increase your knowledge.
Thank you so much, Eran, for taking the time to share your words of wisdom with us! And congratulations to you and the whole team at Diamondback Lock and Key for being a 2018 Top Rated Local Award Winner!
If you’re in need of locksmith services, we highly recommend Diamondback Lock and Key. Visit their website today!