Arkansas’s Top Rated Local® Locksmiths Award Winner: Lock Doctor

Top Rated Local® is pleased to announce that Lock Doctor is a 2019 award winner for locksmiths in Arkansas!

When you need a prompt, professional locksmith in Bentonville, you need Lock Doctor.

Lock Doctor has received dozens of reviews on three verified sites with an average rating of 4.84 stars, earning them an incredible Rating Score™ of 95.42and a 2019 Top Rated Local award for ranking among the top 10 locksmiths in all of Arkansas!

Here’s just one of their many five-star reviews:

“I would highly recommend Lock Doctor and Greg. He responded quickly and was able to to get our door unlocked quickly in a stressful situation after hours. He was very professional and has courteous service! Thank you so much!” – Kelly S.

Not Your Average Locksmith

Greg Luka, the owner of Lock Doctor, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets Lock Doctor apart from the many other locksmiths in Arkansas. Here’s Greg’s response:

“I’d say that we’re going to do our very best to either solve their issue or to make sure we help, even If we can’t. There are always a ton of people who are calling us with their problems, and so we’re going to do whatever we can to resolve them. So I’m putting their needs right at the top and we’re…tying to do our absolute best to take care of our customers. …Our answer is always yes. Sometimes, that means that it’s going to take a couple of hours, and sometimes that means we’re just going to walk them through how to do it themselves. [Sometimes], we can actually instruct the customer on how to take care of it and save them some money.”

We also wanted to know why they do what they do at Lock Doctor and how they work to make the world a better place. Here’s what Greg had to say:

“We really aim to provide excellent customer service at an affordable price… Typically, if people have to interact with us, they’re not having a great day unless they’re buying a new house or something — we will celebrate those things — and I try my to make sure every customer that interacts with us leaves happy.”

Building Success Through Customer Service

When we asked Greg about Lock Doctor’s secret to such a strong online reputation, he said:

“Well, it’s been pretty natural, but customer service is, by far, the most important, so we just make sure you put the customer first. We haven’t pushed for reviews or asked for them. We have just let people know that we have an online presence and that we would love to hear their voice.”

Outside of building the kind of online reputation any business owner would envy, Lock Doctor has spread the word about who they are and what they do through word of mouth and branded vehicles:

“[It’s important that when we pull up for a job, the customer knows that there’s someone in a marked vehicle and that is the same person who’s getting out of the car. Sometimes, it’s the same person he or she talked to over the phone.”

Clearly, Greg knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“You’ve got to be a part of the conversation. The public square now is online, and if you want to be a part of the conversation, then you have to be there. Have a presence; interact with people as much as you can online, especially with people who leave reviews. Be quick to respond to people who ask for quotes. …Half the battle is showing up when you say you’re going to show up. Do what you say you’re going to do… Do your very best, and make sure that you’re in communication with the customer.”

Congratulations to the team at Lock Doctor for being a 2019 Top Rated Local award winner, and thank you so much, Greg, for taking the time to speak with us!

We highly recommend Lock Doctor in Bentonville. Visit their website today!

Share this article!