Top Rated Local® is pleased to announce that Eastern Spa & Nails is a 2019 award winner for nail salons in New Mexico!
If you’re looking for a manicure or a pedicure in Albuquerque that can’t be beat, look no further than Eastern Spa & Nails.
Eastern Spa & Nails has received hundreds of reviews from four verified sites with an average rating of 4.59 stars, earning them a stellar Rating Score™ of 89.93 and a 2019 Top Rated Local award for being ranked the number one nail salon in all of New Mexico!
Here’s just one of their many five-star reviews:
“I’ve been going to Eastern Spa & Nails for about five months now, and I will never go to another nail salon in Albuquerque after my experience here. I get acrylics with gel polish, and they turn out beautiful every time. The employees truly care about the health and strength of your nails, and make sure you love how your nails look when you walk out the door. They are very reasonably priced, and the staff is so kind and accommodating. Love this place!” – Sydney A.
Not Your Average Nail Salon
At Eastern Spa & Nails, customers enjoy the added benefit of fresh, specialty-made products that are custom-formulated; you’ll never find stale or old products on the shelves.
That’s because Thao Pham, the owner of Eastern Spa & Nails, has great relationships with vendors and gets the newest products before any other salon in the state. With this unique arrangement, vendors automatically ship Eastern Spa & Nails the latest products, no questions asked. Both the vendors and the customers at Eastern Spa & Nails love it!
Thao knows that his customers are looking for a clean, organized facility that looks good, friendly service (e.g. bottles of water for everyone in the party and a large, higher-end collection of products to choose from, and he’s set out to offer them a studio that meets their expectations.
Thao has worked for other salons in the past and was unhappy with the fact that they would skimp on their products, offering low-end products that might damage their customers’ nails. He also saw that many of them were just in it to make profits.
He started Eastern Spa & Nails because he wanted to be part of a salon where customers are valued and the staff always does the right thing for them.
Building Success by Soliciting Feedback
Thao credits Eastern Spa & Nails’ strong online reputation to the fact that they actively solicit feedback from their customers. They even have a sign hanging up that reads, “We value your feedback.” The team at Eastern Spa & Nails always wants to know how they can do better for their customers.
We asked Thao what advice he has for the many other business owners out there looking to grow their business and build their online reputation. Here are the words of wisdom he shared with us:
“There is no secret — just provide what you think is best. Put yourself in the customer’s situation, and think, ‘We are all humans. I like the best, so the customer will like the best.’ If you don’t like it, the customer probably won’t either.”
Congratulations to the team at Eastern Spa & Nails for being a 2019 Top Rated Local award winner, and thank you so much, Thao, for taking the time to speak with us!
When you want an unbeatable manicure or pedicure in Albuquerque, we highly recommend turning to Eastern Spa & Nails. Visit their website today!