Top Rated Local® is pleased to announce that Sound Pest Management is one of the top three pest control companies in the entire state of Washington!
Thanks to an impressive 99.00 Rating Score™ and an average rating of 4.80 stars across a wide range of verified review platforms, Sound Pest Management is a 2018 award winner! Here are just a couple of the reviews that got them here:
“Honest business practices and fantastic people. Sound Pest Management was able to give me an accurate quote that included two follow up visits as part of the quote. The technician who came to my house was both knowledgeable and very friendly. He took the time to do a thorough inspection and explain potential problem areas to me. He laid a number of traps and true to his word, was back the following two weeks to do a checkup. He didn’t try to upsell me on something I didn’t need and was flexible with my schedule. Definitely will be using these guys in the future!” -Matthew U.
“Thank you for your great customer service! It is a pleasure to have a company who is always willing to answer a question or schedule us right away when a problem arises between our scheduled visits.” -Kathy T.
Not Your Average Pest Control Company
Frank Carter, the owner of Sound Pest Management, took some time to speak with us about his business’ spectacular online reputation.
Frank and his team are highly invested in the relationships they form with their customers, understanding that customer service is vital to an excellent online reputation. When asked what sets Sound Pest Management apart from other pest control companies, Frank said, “We treat every customer like they are our only customer. Each customer gets special attention to what their needs are, [and we] develop a rapport and relationship with them on a professional level. Customers understand they are looking out for their home and give them a pest free environment.”
Building Success Through Unparalleled Service
We’re sure you’re wondering, just as we were, what the secret to success is for Frank and his team. In Frank’s words, they “Try to provide quality service and give good customer service, [ so we] get a lot of word of mouth. The way invoicing is designed is to give them a chance to leave a review for our business online.”
Frank’s advice to other businesses that are looking to build and maintain a terrific online reputation?
“Be able to provide what the customer wants and be able to take care of their needs at a cost-effective price. Make sure to build a good rapport. Other people might be able to undercut your price but if you have that relationship, then the price will not be the main concern.”
Thanks for speaking with us, Frank! Congratulations to the team at Sound Pest Management for being a 2018 Top Rated Local award winner!
