Top Rated Local® is pleased to announce that Hair of the Dog Salon is a 2019 award winner for pet groomers in Ohio!
If you’re looking for a pet groomer that will make your pet look and feel their very best, look no further than Hair of the Dog Salon in Lancaster.
Hair of the Dog Salon has received more than 100 reviews on five verified sites with an average rating of 4.98 stars, earning them an incredible Rating Score™ of 100.00 and a 2019 Top Rated Local award for ranking among the top 10 pet groomers in all of Ohio!
Here’s just one of their many five-star reviews:
“My beloved dog got acquainted with a skunk last night. I called around today to get him cleaned up. Most places didn’t have openings, or so I was advised. I called Hair of the Dog on Columbus St., and they made room to help me out. They were beyond friendly, and I couldn’t have been more pleased with the hospitality towards my pooch and myself. Definitely, I will go there for all my grooming needs. Thanks, Hair of the Dog!!!!” – Lyle C.
Not Your Average Pet Groomer
Scott Hardwich, who founded Hair of the Dog Salon in 2015 with his wife, Sally, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets Hair of the Dog Salon apart from the many other pet groomers in Ohio. Here’s Scott’s response:
“I don’t claim to do anything different than anybody else; we just have awesome customers. I will say that my wife is a phenomenal groomer, and we also have some other great groomers who I feel separate us from our competitors. We do a lot of cuts for doodles, which are breeds mixed with poodles.”
Scott went on to tell us that Sally’s mom bred dogs, and she started grooming dogs for her mom. Sally then worked as a groomer for a company until she and Scott decided to open their own grooming business.
Building Success With Happy Customers
When we asked Scott about Hair of the Dog Salon’s secret to such a strong online reputation, he said:
“If the customer leaves unhappy, that is not good. We do whatever we can do to make people happy. Our customer service is one of the biggest things I’ve noticed with the reviews. Our reviews show how much our customers also appreciate our timeliness with services and the cleanliness of our facility.”
Outside of building the kind of online reputation any business owner would envy, Hair of the Dog Salon has spread the word about who they are and what they do solely through word of mouth, which speaks to the kind of service they offer.
Clearly, Scott knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:
“Customer service is the absolute most important thing. Everyone that is a part of your business needs to excel at providing excellent customer service.”
Congratulations to the team at Hair of the Dog Salon for being a 2019 Top Rated Local award winner, and thank you so much, Scott, for taking the time to speak with us!
We highly recommend Hair of the Dog Salon in Lancaster. Visit their Facebook page today!