Top Rated Local® is pleased to announce that PETS at PLAY is a 2019 award winner for pet groomers in Virginia!
From doggie daycare and boarding to grooming and bathing, PETS at PLAY is your source for high-quality pet care in Richmond.
PETS at PLAY has received hundreds of reviews on four verified sites with an average rating of 4.65 stars, earning them a fantastic Rating Score™ of 94.48 and a 2019 Top Rated Local award for ranking among the top 10 pet groomers in all of Virginia!
Here’s just one of their many five-star reviews:
“I’ve always been satisfied with the grooming and boarding services at PETS at PLAY. The people working there seem to really enjoy working with dogs, and they are very helpful with appointment times and drop off/pick up times. Their grooming and boarding prices are reasonable. I always feel comfortable leaving my dog with them, knowing they will take very good care of him. I highly recommend PETS at PLAY.” – Jerry G.
Not Your Average Pet Groomer and Boarder
We sat down with Maria Lyn McGinnis, the owner of PETS at PLAY, to learn what sets them apart from other pet grooming and boarding businesses. Here’s what she had to say:
“I consider PETS at PLAY to be one of the safest dog daycares out there. We don’t take dogs with any history of aggression, so if our clients are looking for the best day care, it’s us. It’s that simple. Their pets are in a safe, fun environment, and always with employees who love them.”
We also asked Maria why she does what she does and how she works to make the world a better place at PETS at PLAY. Here’s her response:
“I’ve always loved dogs, and no one loves you back like a dog, so I adore my job. I get to love dogs all day every day, and I’m so thankful for that opportunity.”
Building Success by Treating Clients’ Pets Like Family
Maria credits PETS at PLAY’s strong online reputation to the fact that she’s doing what she loves to do and to their commitment to always treating their clients’ pets like family:
“My motto has always been, ‘Do what you love, and success will follow.’ I have my own dogs, and they’re a part of my family, so I treat our clients’ pets the same way because we know how much they matter to them. We love our customers’ pets like they’re our own, and it shows. The dogs get so excited when they show up, and their owners see that, and it makes them happy to see that they’re happy.”
Outside of building a powerful online reputation, PETS at PLAY has grown through referrals from the veterinarian’s office next door, as well as from word of mouth:
“The first day we were looking for a location, we chose a building next door to a vet’s office. I said, ‘This is perfect,’ and it’s been ‘let’s go’ ever since day one. I’ve been really intentional about building relationships with our neighboring vet, and we’ve gotten a lot of referrals from that office. We don’t do a lot of marketing or anything. We get a lot of business via word of mouth, and our community is really close-knit, so we’ve grown because our clients who have used us talk about us.”
Clearly, Maria knows a thing or two about how to grow a business and build an online reputation. Here’s her expert advice for the many other business owners out there working to do the same thing for their business:
“Always put the customer first, and whatever your business is, do your best.”
Congratulations to the team at PETS at PLAY for being a 2019 Top Rated Local award winner, and thank you so much, Maria, for taking the time to speak with us!
Whether you’re looking for pet grooming, boarding or doggie daycare, we highly recommend PETS at PLAY in Richmond. Visit their website today!