Top Rated Local® is pleased to announce that Pooch Palace Resort is an award winner for pet groomers in 2019.
Your pet is a cherished member of your family, so whether you are looking to pamper them with necessary or luxury grooming or you want to give them a safe and relaxing boarding experience, look no further than this award-winning company!
Pooch Palace Resort has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.95 stars, earning them an impressive Rating Score™ of 95.46 and a 2019 Top Rated Local award for ranking as one of the top three pet groomers in Indiana!
Here’s just one of their many five-star reviews:
“I cannot thank the Pooch Palace staff enough for how much love and care they have for our crazy boy, Moose! I’m also very happy to know that a lot of the staff know who we are when we come to pick him up and drop him off. We’re so excited about the new facility coming to the west side, as it will be closer to our house! Everything about this place is great: training, grooming, daycare, boarding… we love it all!” – A.R.
It is because of excellent reviews like this that Pooch Palace Resort is now able to call themselves a Top Rated Local award winner!
Not Your Average Pet Groomer
We were excited to learn all about Pooch Palace Resort and how they have gotten where they are today, so we sat down with the owner, Paul Whitehurst. Paul worked in graphic design for over 20 years, but after the passing of his German Shepherd, Zoey, he put together a plan to start his own business as a tribute to her. He saw Zoey as his kid and had never been satisfied with the boarding options that were available for her.
At Pooch Palace Resort, your four-legged friend will be staying in a private bedroom with their own toddler bed and TV, turned to the “Dog TV” station to help ease anxiety. They have two-way talk webcams so that owners are able to check-in and say “hi” to their pup at any time. One of the other ways they keep owners connected to their dogs is by keeping webcams in every single area of their facility. The staff at Pooch Palace Resort is available from 6:00 am until 9:00 pm, and give dogs five potty breaks instead of three, as well as playtime! In all they do, they want their facility to feel like your dog’s home away from home.
In addition to the care, comfort, and amenities they offer to dogs, Paul said that one of the things that truly helps to set them apart is their staff. He said that they are very lucky that they have such a great group of people working at Pooch Palace, and that many of their employees are vet students or animal science majors at Purdue.
Paul also told us more about the Pooch Palace business mission. He said:
“We at Pooch Palace Resort are fully committed to exceeding your expectations so you can enjoy the freedom of peace of mind. In addition to taking great care of your pet, we do everything we can to provide you with a level of service you thought only possible at five-star hotels.”
Building Success Through Community Involvement
Pooch Palace Resort opened on June 20, 2017, marking the one-year anniversary of Zoey’s passing. In that time, they have earned a fantastic reputation, so we were excited to hear about some of the ways they have gotten their name out and grown their company. Paul said that he does a lot of work on Facebook, where he can keep in touch with the community as well as boost posts. Pooch Palace Resort is also committed to being an active member of their community, where they have made donations to local charities and animal rescues, host fundraisers, sponsor rescues, and are involved with little leagues.
There are many businesses out there that are looking to build as impressive a reputation as Pooch Palace Resort has managed to. We asked if Paul could share any expert advice with these companies. Here’s what he had to say:
“Offer transparency and honesty with everything. You can use that to turn around even bad experiences.”
We also have some exciting news for fans of Pooch Palace Resort — they are opening a new location in West Lafayette!
Congratulations to Pooch Palace Resort for being a 2019 Top Rated Local award winner, and special thanks to Paul for taking the time to speak with us!