Top Rated Local® is pleased to announce that First Settlement Physical Therapy is a 2019 award winner for physical therapists in Ohio!
When you need physical therapy in Lancaster, you need First Settlement Physical Therapy.
First Settlement Physical Therapy has received dozens of reviews with a perfect average rating of 5.00 stars, earning them a fantastic Rating Score™ of 94.00 and a 2019 Top Rated Local award for ranking among the top 10 physical therapists in all of Ohio!
Here’s just one of the many five-star reviews that got them there:
“I went to FSPT to strengthen the muscles around my knees to hopefully delay a knee replacement. The entire staff was welcoming and friendly. The physical therapists were knowledgeable and pleasant to be around. I have been to larger PT places, but I prefer the smaller setting here.” – Linda J.
Not Your Average Physical Therapy Clinic
We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Emily Kittle, Physical Therapist and Client Director of First Settlement Physical Therapy.
To kick off our conversation, we asked Emily about what makes First Settlement Physical Therapy unique compared to the many other physical therapists in Ohio. Emily told us that it’s their environment and their culture that set them apart, and said:
“These are patients who have gone through serious injuries or other issues that have forced them into physical therapy. We need to be extremely sensitive and make them feel like we are committed to their recovery and wellbeing.”
We also asked Emily about the First Settlement Physical Therapy mission and how they work to make the world a better place. Here’s her response:
“First Settlement Physical Therapy (FSPT) is a family-owned private practice that strives to treat its employees and patients as part of that family. We have been in business for 17 years and have grown into 18 clinics throughout the Mid-Ohio Valley.”
Building Success Through Outstanding Customer Service and Patient Care
When we asked Emily about First Settlement Physical Therapy’s secret to such a strong online reputation, she said:
“We care a lot about how our patients feel when they come to see us. From the time they make an appointment, we pride ourselves in providing outstanding customer service and patient care. As a result, we have excellent reviews from happy patients.”
Emily went on to add:
“We reach out to our customers after their appointment, and they are more than willing to give us a review.”
Outside of building a powerful online reputation, First Settlement Physical Therapy has grown mostly through word of mouth.
There are many business owners looking to grow their business and build their online reputation. Here’s Emily’s expert advice for them:
“Follow up with your customers, build a real relationship with them and treat them like family.”
Congratulations to First Settlement Physical Therapy for being a 2019 Top Rated Local award winner, and thank you so much, Emily, for taking the time to speak with us!
We highly recommend First Settlement Physical Therapy in Lancaster. Visit their website today!
