Top Rated Local® is pleased to announce that Columbus Aesthetic & Plastic Surgery is an award winner for plastic surgeons in 2019.
If you are looking for a reputable and excellent plastic surgeon in Columbus, look no further than this award-winning company!
Columbus Aesthetic & Plastic Surgery has received many overwhelmingly positive reviews across five different verified sites with an average rating of 4.56 stars, earning them an impressive Rating Score™ of 82.40 and a 2019 Top Rated Local award for ranking as the number one plastic surgeon in Ohio!
Here’s just one of their many five-star reviews:
“When you combine an excellent skill set, an eye for artistry, and an energetic personality that calls a spade a spade, you have defined Dr. Heck. He knows his stuff, and you will be a healthier and more beautiful version of YOU because of his experience and expertise.” – T.W.
It is because of excellent reviews like this that Columbus Aesthetic & Plastic Surgery is now able to call themselves a Top Rated Local award winner!
Not Your Average Plastic Surgeon
Columbus Aesthetic & Plastic Surgery (CAPS) is the premier plastic surgery group in private practice, serving patients for nearly 23 years. Their five board-certified plastic surgeons, Dr. Timothy Treece, Dr. Susan Vasko, Dr. Robert Heck, Dr. John Wakelin, and Dr. Tyler Angelos, oversee all areas of the practice, including but not limited to a MedSpa, CoolSculpting®, Laser, and Wellness Centers. This practice’s reputation often precedes them, as most of their referrals come from satisfied patients who place their trust in the work they do.
We were excited to learn all about Columbus Aesthetic & Plastic Surgery and how they have gotten where they are today, so we sat down with Kendra, the CEO, and Kayla, the Marketing Coordinator.
The first thing we wanted to know was what it is that makes Columbus Aesthetic & Plastic Surgery stand apart from its competitors. Kendra and Kayla shared:
“I can proudly say that what separates us in the industry is that we are very well-known and sought after. We are not just well-known in the community, but on a national level as well. It definitely makes everyone who works here feel good and confident that we are known for being the best at what we do! With being ranked amongst the top in the nation with our service manufacturers, it allows our providers to have the extensive education and training that they need to be masters in their work. Our providers and non-surgical centers are overseen by our five board-certified plastic surgeons, which allows our providers to ensure that their patients are receiving the treatment or service that is best for them.”
They also described their business mission to us, saying:
“Our mission is to provide the highest quality care in an environment that fosters trust, welcomes innovation, and provides the best possible patient experience!”
Building Success And Giving Back
Columbus Aesthetic & Plastic Surgery has earned an incredible reputation, both online and off, so we asked Kendra and Kayla what they have done to grow their business. They said:
“I think word of mouth and reviews go hand-in-hand, and we get a lot of new patients from the combination of those two things.”
Of course, they have also seen the benefit a great online review can have. We asked Kendra and Kayla what their secret is behind having gotten hundreds of positive reviews. They told us:
“It starts with our strong online presence, which leads to a patient phone call. It continues with them walking in the door and during the checkout process when they are leaving. You can’t fall short in any of those patient touch points, because when you have all of those elements and you focus on a five-star rating in every one of those aspects, then your ratings will follow. That is what makes patients not just leave a review because they are asked, but because they had a great experience and they want to leave a review. We try to make it easy for patients to leave reviews as well, by handing out cards, sending text reminders and providing links to review platforms on our website.”
Offline, Columbus Aesthetic & Plastic Surgery has earned some recognition for the work they have done to give back to the community. Kayla and Kendra told us about a project they are quite proud of:
“We are proud of being part of a company that is very involved in the community. In 2011, we launched the CAPS for the CURE fundraising event, benefiting breast cancer and supporting organizations in Central Ohio in the fight against breast cancer. In 2018, Columbus Aesthetic & Plastic Surgery wanted to extend their support and founded The CAPS Foundation, a 501(3)© non-profit organization with a mission to raise funds and awareness of breast cancer.”
There are many businesses out there that are looking to build as impressive a reputation as Columbus Aesthetic & Plastic Surgery has managed to. We asked if Kendra and Kayla could share any expert advice with these companies. Here’s what they had to say:
“You have to establish what you want your core business to be made up of. Not until you have perfected your main service and/or product, and have established a reputation that you want to be known for, should you extend your business. You don’t want to grow too fast!”
Congratulations to Columbus Aesthetic & Plastic Surgery for being a 2019 Top Rated Local award winner, and special thanks to Kendra and Kayla for taking the time to speak with us!
